General Manager - Bowling Entertainment Centre

Flow Recruitment; Watford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading organization in the leisure sector is seeking a motivated and experienced General Manager to lead one of their busy centres. In this role, you will be responsible for driving financial performance across key revenue streams including Food, Drink, Amusements, and Bowling/Golf, while developing a thriving team culture. The position promises autonomy, growth opportunities, and a chance to make a significant impact within a supportive environment.

Qualifications

• At least 18 months of experience as a hands-on General Manager in leisure, hospitality, or retail.
• Experience in coaching, developing, and progressing team members.
• Proven record in optimizing sales and performance.

Responsibilities

• Responsible for running busy centres and driving financial performance.
• Accountable for budget delivery and KPIs.
• Lead, motivate, and inspire team to deliver outstanding service.

Skills

Operational Standards

Coaching

Sales Optimization

Adaptability

Empathy

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that will heavily invest in you and provide numerous opportunities to develop your career further?

Are you looking for a business that is financially stable and has exciting growth plans?

If so, then look no further!

As a General Manager for our client's organization, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact by driving the financial and commercial performance of your business across all four revenue streams: Food, Drink, Amusements, and Bowling/Golf. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre, and sharing in the success.

Within our client's fast-paced, dynamic environment, General Managers coach, lead, motivate, and inspire their team to deliver outstanding service that delights customers and encourages repeat visits.

To be successful, you should have:

• At least eighteen months of experience as a hands-on General Manager, ideally within the leisure, hospitality, or retail industry

• A relentless approach to delivering the best operational standards in the industry

• Evidence of optimizing sales and performance of a business unit

• A passion for people, with experience in coaching, developing, and progressing your team

• An empathetic and compassionate approach

• Resilience, flexibility, and adaptability to thrive in a fast-paced environment

• Willingness to work nights and weekends