General Manager - Birmingham

Levy; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

Levy is seeking a passionate General Manager for Aston Villa Football Club to lead a guest-focused team in delivering exceptional food and hospitality experiences. The role involves strategic planning, operations management, and financial accountability in a dynamic environment, fostering a high-energy culture and ensuring compliance with standards.

Benefits

Diversity and inclusion commitment

Real Living Wage

Qualifications

• 5+ years of senior management experience in F&B management.
• Strong presence and excellent influencing skills.
• Proven financial acumen with previous P&L responsibility.

Responsibilities

• Lead and inspire teams to achieve sales, profitability, and service goals.
• Manage costs and analyze performance for growth opportunities.
• Oversee compliance with health and safety standards.

Skills

Leadership

Communication

Financial Acumen

Customer Service

Job description

General Manager - Birmingham

We are currently seeking a General Manager for the prestigious Aston Villa Football Club!

Overview:

Working in true partnership with our client, we aim to deliver a guest-focused, sustainable, innovative, and profitable business. You will be passionate about creating something exceptional and will play a key role in this vision.

Role Purpose:

To lead and inspire a team of Heads of Department (HODs) and their teams to optimize sales, profitability, and guest service through a structured approach, ensuring compliance with company policies, standards, and employment principles.

Reporting to the Venue Director and collaborating closely with client partners, you will be responsible for key result areas, including:

1. Planning:

• Collaboration: Regular liaison with the client and Venue Director to set strategy and develop tactical plans.
• Structured Approach: Ensure activities have clear goals and measurable outcomes, with lessons learned reviewed and applied.
• External landscape: Monitor market trends and competitor activities to keep ahead of the curve.
• Projects: Collaborate on capital expenditure and innovation projects with stakeholders.

Operations:

• Ensure consistent delivery of high-quality products and services to exceed targets and enhance reputation.
• Oversee service readiness and guest experience standards.
• Drive a guest-focused culture emphasizing hospitality standards.
• Collaborate on innovative solutions with clients and partners.
• Maintain food quality, presentation, staffing, and standards according to IPOE culture.
• Coordinate with procurement and suppliers to ensure quality and cost-effectiveness.
• Uphold health and safety policies and culture.
• Operate and develop high brand standards.
• Ensure effective communication with stakeholders and teams.
• Champion guest focus by acting on feedback.
• Lead health and safety compliance across the venue.

People:

• Work with the Venue Director to structure resourcing and manage the team effectively.
• Recruit, lead, and develop the team, including performance reviews and succession planning.
• Foster a high-energy, engaging team culture focused on food and hospitality.
• Ensure effective internal communication and recognition.
• Oversee HR compliance and legal obligations.

Financial & Business Development:

• Accountable for costs and profitability, working with the Finance Manager on forecasts and budgets.
• Manage costs within targets and analyze performance for growth opportunities.
• Ensure commercial awareness across teams.
• Drive product development in collaboration with culinary and marketing teams to increase revenue.

Person Specification:

• Confident leader with senior management experience, ideally 5+ years in F&B management.
• Experience managing multiple outlets and functions, preferably in stadiums or arenas.
• Strong presence to engage with clients and stakeholders.
• Passionate about hospitality and food.
• Proven track record in leading projects and change initiatives.
• Excellent communication and influencing skills.
• Financial acumen with previous P&L responsibility.
• Energetic, charismatic, structured, yet flexible and resilient.
• Willing to work evenings and weekends as needed.

*Note: This role profile is a guide and may be adjusted for business needs. It is not part of your employment contract.

Who We Are:

Levy UK & Ireland, part of Compass Group, operates at some of the UK's top venues, delivering exceptional food, drink, and hospitality experiences. We are committed to sustainability, wellbeing, diversity, and inclusion, and pay at least the Real or London Living Wage.

We partner with iconic brands and venues, aiming to create legendary experiences through innovation and excellence.