General Manager - Airtastic Belfast

Airtastic Entertainment Centres; Newtownabbey; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to oversee operations at their vibrant entertainment centre. This role requires a leader who excels in managing teams, enhancing customer experiences, and driving sales performance. With a focus on safety and compliance, the General Manager will ensure that all operational standards are met while fostering a positive work environment. If you have a passion for the leisure and hospitality sector and a proven track record in management, this is an exciting opportunity to make a significant impact in a thriving business.

Qualifications

• 3+ years management experience in customer-focused leisure/hospitality.
• Proven people management, training, and coaching skills.

Responsibilities

• Manage all employees and ensure successful performance of the centre.
• Deliver exceptional customer service and maintain service standards.

Skills

People Management

Customer Service

Sales Management

Performance Management

Communication Skills

Organizational Skills

Leadership Skills

Education

Management Experience

Training and Coaching Skills

Tools

MS Office

Fuse Metrix

Job description

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Reports to:

Business Development Manager

Scope

The overall management of all employees and full accountability for the successful performance of the centre. This includes areas such as sales, costs, customer service, hygiene, maintenance, and safety.

Managing Business Cost & Performance

• Manage overheads, stock, team schedules, and labour control to meet business targets and KPIs.
• Provide accurate and timely reports to understand centre performance.
• Develop management team understanding of stock costs, conduct stock takes, analyze discrepancies, and implement action plans.
• Review KPIs with the AGM, identify opportunities, and discuss actions with the BDM.
• Maximize sales revenue and challenge departmental targets.

HR & People Management

• Lead by example in performance management, HR processes, and adherence to company guidelines.
• Handle recruitment, appraisals, and team development.
• Train, coach, and motivate staff, ensuring high morale and team spirit.
• Promote work-life balance through fair rotas and management practices.

Customer Experience & Service

• Deliver exceptional customer service and motivate the team to do the same.
• Maintain the centre's appearance and service standards.
• Enforce customer rules and policies.
• Manage customer feedback processes and conduct observations to ensure service consistency.

Safety & Compliance

• Ensure all procedures, systems, and documentation are followed and up-to-date.
• Build relationships with regulatory bodies and maintain equipment and premises safety.
• Manage staff training on safety and hygiene standards.
• Conduct internal H&S audits and ensure compliance.

Success Measurements

• Achieve performance levels in KPIs and audits.
• Maintain high customer feedback scores.
• Regularly analyze financial reports and communicate effectively with the BDM.
• Demonstrate effective team performance management.
• Require 3+ years management experience in a customer-focused leisure/hospitality sector.
• Proven people management, training, and coaching skills.
• Accountability for business and sales targets.
• Strong communication, organizational, and leadership skills.
• Approachable, enthusiastic, and proactive attitude.
• Knowledge of KPIs, Fuse Metrix system, and proficiency in MS Office.

Additional Information

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Entertainment Providers