General Manager – Windermere Manor Hotel

Starboard Hotels Limited; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A family-owned hotel group seeks a General Manager for Windermere Manor Hotel in the Lake District. Responsibilities include overseeing hotel operations, ensuring guest satisfaction, and managing a dedicated team. The ideal candidate brings extensive experience in quality hotels, strong leadership skills, and a commitment to delivering top-notch service. This role offers a competitive salary and various benefits, making it a prime opportunity for passionate hoteliers.

Benefits

Life assurance

BUPA private health care

Discretionary bonus

Pension scheme

Employee discounts

28 days holiday (including bank holidays)

Day off for your birthday

Qualifications

• Minimum of 3 years as General Manager in quality 4-star hotels.
• Proven experience in driving F&B quality and profitability.
• Exceptional problem-solving and decision-making abilities.

Responsibilities

• Provide leadership and direction to hotel staff, ensuring exceptional customer service.
• Oversee all hotel operations and maintain efficient daily operations.
• Develop sales and marketing strategies to maximize revenue and occupancy rates.

Skills

Leadership

Customer Service

Sales and Marketing

Problem-solving

Interpersonal Skills

Tools

Property Management System

Job description

Are you an experienced and passionate hotelier, dreaming of an ‘escape to the country’? We are seeking a General Manager to take the helm at the charming Windermere Manor Hotel in the Lake District, bringing a passion for guest experience, commercial acumen, an eye for detail and a proven track record of building a fantastic team.

The Opportunity:

We are seeking a dynamic and experienced General Manager to lead our dedicated team and oversee the overall operations of Windermere Manor Hotel. As the General Manager, you will be responsible for ensuring the hotel consistently delivers exceptional guest experiences, achieves revenue and profitability targets, and maintains high standards of service and hospitality.

Windermere Manor Hotel is a well-established hotel in the Lake District and is part of the family-owned Starboard Hotels group, which operates 21 UK hotels. Set in beautiful garden grounds with views of Lake Windermere, the charming Windermere Manor and its cottage annex are home to 35 unique bedrooms, a heated indoor swimming pool, a comfortable bar and restaurant. There are exciting plans afoot for the renovation and development of the hotel, so this is an exciting opportunity to join and lead the team.

Responsibilities:
· Provide strategic leadership and direction to the hotel staff, fostering a positive work culture and ensuring the highest levels of customer service.
· Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and other departments, ensuring smooth and efficient daily operations.
· Develop and implement effective sales and marketing strategies to maximize revenue and occupancy rates, identify new business opportunities, and maintain strong relationships with key clients and partners.
· Monitor financial performance, prepare and manage budgets, control costs, and implement cost-saving measures without compromising service quality.
· Recruit, train, and motivate a high-performing team.
· Maintain compliance with all legal, safety, and industry regulations, and stay updated with industry trends and best practices.
· Handle guest feedback and complaints promptly, ensuring swift resolutions and taking proactive measures to enhance guest satisfaction.
· Collaborate with Starboard Hotels’ central teams and participate in strategic planning, reporting, and decision-making processes.

Required Skills & Experience:
· A minimum of 3 years of hands-on experience as General Manager in quality 4-star hotels
· Proven experience in driving F&B quality and profitability
· Proven track record of successfully managing hotel operations, driving revenue growth, and achieving targets.
· Strong leadership and team management skills, with the ability to recruit, inspire and motivate your team.
· Excellent communication, interpersonal, and customer service skills, with a focus on guest satisfaction.
· Exceptional problem-solving and decision-making abilities, with a proactive and hands-on approach.
· Familiarity with industry software and systems, such as property management system

What you can expect in return
· Salary of £45,000 plus benefits, depending on experience
· Life assurance
· BUPA private health care
· Discretionary bonus
· Pension scheme
· Employee discounts
· 40 hour working week
· 28 days holiday (including bank holidays)
· Day off for your birthday
And more

This is truly the dream opportunity for the right candidate and we look forward to hearing from you! To apply please email your CV to [e-mail]

Please note that staff accommodation is not available for this role.