General Manager

Turtle Bay; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A popular restaurant chain in York is seeking a passionate General Manager who will lead the team with a focus on exceptional guest experiences. You will drive business performance while creating a welcoming environment and nurturing a strong team. Candidates should have proven experience in restaurant management and demonstrate effective leadership skills. The position offers great pay and various rewards, including discounts and career progression opportunities.

Benefits

Great pay

Career progression and training

70% discount for employees

Mental health support

Referral bonuses

Qualifications

• Experience in restaurant management.
• Strong leadership skills with a focus on team and guest experience.
• Ability to drive business performance.

Responsibilities

• Lead and inspire the restaurant team.
• Create a welcoming and energetic environment.
• Drive business performance and standards.

Skills

People-focused leadership

Commercial acumen

Team development

Problem-solving

Creativity

Job description

Who We Are

Turtle Bay – General Manager

We’re on the lookout for a warm, inspiring, and people-focused General Manager to join our Turtle Bay family in York.

What We’re All About

We live by the spirit of One Love – a universal love and acceptance of all people. At Turtle Bay, we celebrate individuality, recognise differences and make it easy for people to be themselves. We take inspiration from the Caribbean culture – the music, the food, the drink, and of course those chilled out vibes.

Our Rewards

• Great pay, Tronc and excellent rewards
• Company-wide socials and events – think HUGE team parties and our annual Bay Rocks festival with headline acts like Chase & Status, General Levy and Fat Tony
• Annual ‘Jam Down’ management conference – a chance to celebrate, connect and inspire
• Career progression and training with professional development and mentoring
• Apprenticeship opportunities including our exclusive Jamaica course (achieve Level 5 Management qualification!)
• Enhanced family leave pay
• 70% discount at Turtle Bay for you and up to 6 friends
• Exclusive team discounts with hundreds of retailers
• Remote GP access, prescriptions, mental health and physiotherapy support for you and your family
• Mental Health First Aid training and 24/7 Employee Assistance Programme
• Loyalty bonuses and relocation package opportunities
• Referral bonuses up to £1,000

About the Role

As a General Manager at Turtle Bay, you lead the heartbeat of the restaurant. You create an environment where everyone feels relaxed and welcomed – from your team to every single guest. You’re the energy in the room, setting the tone for your team and making sure your restaurant feels full of life.

You balance strong commercial acumen with warmth and care. You know how to drive the business forward, build strong local connections, and develop your team to shine. You’ll be responsible for performance, standards, and the delivery of our exceptional guest experience – but above all, you’ll inspire others to have fun, take pride, and bring the best version of themselves to work.

You’re solution-focused, resilient and always curious – open to new ideas and passionate about improving. You nurture your people with confidence, lead from the front, and create a space where growth is natural and support is always there.

We’re proud to champion equality, inclusion and wellbeing at Turtle Bay. We’re committed to building a workplace where everyone feels respected, supported, and celebrated for who they are.

Next Steps

Hit the apply button, upload your CV and answer a couple of quick questions. One of our friendly Talent Acquisition Team will be in touch with you soon.