General Manager

The Ideal Collection; Winchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-loved pub-restaurant in Otterbourne seeks a General Manager to lead its dynamic team and ensure exceptional service. This role offers autonomy, a collaborative environment, and a focus on elevating dining experiences. Ideal candidates will have a track record in venue management, emphasizing customer satisfaction and community involvement.

Benefits

Performance related bonus

Fantastic tips

28 days holiday, increasing with service

Free staff parking

Free meals provided

Friends and family discounts

Early pay options

Epic staff parties

Qualifications

• Proven track record in venue management.
• Experience in providing excellent customer service.
• Ability to manage a flexible workforce.

Responsibilities

• Motivate and lead a team to achieve high customer satisfaction.
• Monitor feedback scores and adjust service strategies accordingly.
• Identify community engagement opportunities.

Skills

Team Motivation

Customer Service

Financial Management

Community Engagement

Job description

The White Horse is A beautifully styled pub-restaurant with a cosy laid-back atmosphere, in the heart of Otterbourne which sits in between Southampton and Winchester. A pub well loved by the Community due to our family events, fantastic fresh cooked food and warm and welcoming service.

At the heart of our success lies our collaborative, supportive and positive team who come together to ensure our customers get the balance of warm traditional pub service whilst offering an elevated dining experience with our 1 Rosette cuisine.

How we define success for a General Manager:

• A highly motivated and happy team, we believe our customer feedback goes hand in hand with the happiness of our people, but it takes an art to create this with a flexible work force, visible, out in front leadership across different shifts makes it happen
• Feedback scores across multiple channels which show consistency in a raised level of service, and pro-active action towards addressing trends which tell us change in approach is needed
• Highly confident in understanding the numbers and reacting to changes in business levels to protect the financial outcomes
• Pro-active in seeking out opportunities which will raise our profile within the Community through events and partnerships, our regulars know you by name and have confidence that you will ensure the venue is run well
• Build a strong sense of collaboration with the other venues across the group and bring fresh and new ideas to the table others can learn from

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.

What you can expect from us as General Manager

• Trust and Autonomy for you to run this as your own business but with regular support and check ins with the Managing Director
• Performance related bonus
• Fantastic tips – we believe every person should have an equal share
• Amazing supplier trips (The wine trips are the most fun)
• 28 days holiday, increasing after 3 years of service
• Free staff parking
• Free food, no need to bring in a soggy Sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers
• Friends and family discounts to enjoy in any of our 5 venues
• Early pay – If you are slightly tight on bills you can claim a percentage of your accrued pay before pay day
• Epic staff parties
• Really quite lovely people, our business is completely devoid of corporateness – we want to do the right thing by you and people at a human level

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.