General Manager

Harri; Winchester; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Bonus

Share of tronc (up to £8,000 per year)

Up to 33% off meals

33% off hotel accommodation

Lifestyle Card discounts

Service awards

Refer-a-friend incentives (£1,000)

Job summary

Upham Inns is seeking a General Manager for The Thomas Lord in West Meon, Hampshire. You will lead a country pub team, delivering warm hospitality and outstanding service while driving commercial performance.

Expect to manage rotas, budgets and guest satisfaction, with the chance to reward a strong team through bonuses, tronc share and staff development opportunities.

Qualifications

• Proven track record in food-led pub/restaurant management.
• Willingness to work evenings, weekends and bank holidays.
• Strong leadership with ability to build and coach a team.

Responsibilities

• Lead front-of-house and kitchen teams to deliver consistent guest experiences.
• Recruit, train and develop staff with a focus on service standards.
• Oversee P&L, budgeting, labour, stock and wastage to drive performance.

Skills

Leadership

People management

Hospitality excellence

P&L awareness

Job description

West Meon, Hampshire | Up to £46,000 salary + bonus + a share of tronc, potentially up to £8,000 per year

A beautiful country pub. A community to connect with. A team to inspire.

There’s something special about a great village pub. The welcome feels personal, the team takes pride in every detail, and guests find themselves planning their next visit before they’ve left.

At The Thomas Lord, we’re looking for a General Manager who knows how to create that feeling.

Set in the Hampshire village of West Meon, near Petersfield and Winchester, the Thomas Lord brings together great food, characterful bedrooms and a beautiful garden—with pizzas fresh from the outdoor oven and plenty of reasons for guests to stay a little longer.

This is an opportunity to put your experience, personality and ideas into a pub you can be proud to lead. You’ll build a team that cares, strengthen our place in the community and turn warm welcomes into lasting relationships.

A package worth exploring

• Salary of up to £46,000 per annum.
• Bonus, plus a share of tronc—potentially up to £8,000 per year.
• Flexible shift patterns within a role requiring availability for up to 48 hours per week, including evenings, weekends and bank holidays.
• Up to 33% off meals when off duty, for you and up to six guests.
• 33% off our hotel accommodation, plus 20% off for friends and family.
• A development programme with a clear pathway to support your ambitions.
• Free access to The Lifestyle Card, with over 5,000 discounts across local, national and online businesses.
• Service awards recognising your contribution.
• Refer-a-friend and chef recruitment incentives of up to £1,000.

Lead, motivate and inspire

As General Manager, you’ll set the tone for the whole business. Your presence on the floor, the way you coach your team and the pride you take in the pub will shape every guest’s experience.

You’ll:

• Lead from the front, creating a warm welcome and consistently high standards across food, drinks, service and bedrooms.
• Build a team people want to be part of, through thoughtful recruitment, clear expectations, coaching and development.
• Make the Thomas Lord a true village favourite, building local relationships and giving guests reasons to return.
• Drive a commercially strong business, using your understanding of sales, P&L, labour, stock and wastage to make sound decisions.
• Plan ahead, publishing rotas at least two weeks in advance and balancing the needs of the team, guests and business.
• Keep everyone safe, taking ownership of food safety, health and safety, fire procedures and licensing responsibilities, including those of the Designated Premises Supervisor.
• Bring ideas and energy, spotting opportunities to grow the business while protecting everything guests love about a proper country pub.

You know great hospitality when you see it—and how to deliver it.

You could be an experienced General Manager looking for a pub that feels like the right fit, or an accomplished Deputy Manager ready to take the next step.

What matters is your ability to lead people, deliver excellent hospitality and understand what makes a business succeed.

We’d love to hear from you if you:

• Have a strong track record in a food-led pub, restaurant or similar hospitality business.
• Lead with warmth, confidence and clear direction.
• Enjoy being hands-on, especially when the business is busy.
• Know how to turn feedback into better service and stronger teams.
• Understand P&L performance, sales growth and labour budgeting.
• Take pride in standards and follow through on the details.
• Can work evenings, weekends and bank holidays, with a reliable plan for travelling to West Meon.
• Have the right to work in the UK.

Your next chapter with Upham Inns

Upham Inns is a collection of individual premium pubs and inns across Southern England. We believe great pubs are built around genuine hospitality, engaged teams and a real passion for pub life.

You’ll join a friendly, hands-on company that values the character of each business and the people who make it special.

If you’re ready to lead a country pub, inspire its team and help make the Thomas Lord the place everyone wants to come back to, we’d love to hear from you.