General Manager

Dish Hospitality; Whitby; On-site; GBP 38,000 - 44,000; Full time

Job summary

Une entreprise dynamique, reconnue pour son offre culinaire innovante, recherche un directeur général à Whitby. Ce rôle clé exige une expérience significative en gestion de pub/restaurant, une forte compétence financière et un excellent service client. Ce poste vous permettra d'influencer la croissance et la réputation du pub tout en participant à un environnement de travail collaboratif.

Benefits

Offre de logement si relocation nécessaire

Qualifications

• Experiences dans des environnements de gastro pub ou restaurant à fort volume.
• Capacités avérées en gestion financière et opérationnelle.
• Passion pour offrir une expérience client exceptionnelle.

Responsibilities

• Superviser le fonctionnement quotidien et garantir la satisfaction des clients.
• Gérer les budgets et analyser la performance financière.
• Recruter et former une équipe performante.

Skills

Financial acumen

Leadership

Customer service

Operational management

Job description

General Manager, Whitby, Country Inn, up to £38,000

Could also suit a management couple, £70,000 package

Lovely off site flat included if relocation needed

About Our Clients:

Our local branded company operate this thriving gastropub located in the heart of Whitby, known for our innovative culinary creations, craft beer selection, and vibrant atmosphere. As we continue to grow and expand our operations, we are seeking a talented and experienced Full-time General Manager to join our team and lead us to new heights of success.

Job Overview:

We are looking for a dynamic and results-driven General Manager to oversee all aspects of our gastro pub & Hotel operations. The ideal candidate will have extensive experience in high-volume gastro pub/hotel or very busy restaurant environments, strong financial acumen, and a passion for delivering exceptional guest experiences. This role requires a leader who can effectively manage staff, optimise operations, and drive business growth while maintaining the highest standards of food quality and customer service.

Key Responsibilities:

• Operational Management:
  • Oversee daily operations of the Inn, ensuring smooth functioning of all departments
  • Implement and maintain standard operating procedures to ensure consistency and efficiency
  • Manage high-volume service periods effectively, maintaining quality and guest satisfaction
  • Coordinate with kitchen staff to ensure food quality, presentation, and timely service
  • Ensure compliance with health, safety, and liquor regulations
• Financial Management:
  • Develop and manage annual budgets for the Inn
  • Monitor and analyze financial performance, including P&L statements, cash flow, and inventory reports
  • Implement cost-control measures to optimise profitability without compromising quality
  • Forecast sales and adjust labour and stock controls accordingly
  • Identify areas for revenue growth and implement strategies to increase sales
• Staff Management:
  • Recruit, train, and develop a high-performing team across all departments when vacancies arise
  • Create and maintain staff schedules to ensure optimal coverage during peak hours
  • Conduct regular performance evaluations and provide constructive feedback
  • Foster a positive work environment that promotes teamwork and employee satisfaction
  • Address and resolve employee concerns and conflicts promptly and professionally
• Menu and Beverage Program Management:
  • Collaborate with the Group Executive Chef and venue head chef to develop and update menu offerings
  • Oversee the craft beer and cocktail menu's, ensuring a diverse and appealing selection
  • Analyze menu performance and make data-driven decisions on item retention or removal
  • Stay informed about food and beverage trends to keep the gastro-pub's offerings fresh and competitive
• Customer Service and Guest Relations:
  • Maintain a visible presence on the floor during service hours
  • Interact with guests to ensure satisfaction and address any concerns promptly
  • Implement and oversee customer feedback systems to continuously improve service quality
  • Handle and resolve customer complaints

If this sounds like the perfect opportunity for you, or if you would like to discuss any similar positions we currently have throughout the region then please send your CV through the link here, or call Eddy Nuttall in the Dish hospitality offices for more information