General Manager

The Lounges; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a vibrant team in a lively hospitality environment. This role is pivotal in ensuring that every customer leaves with a smile, thanks to your exceptional leadership and dedication to high standards. You will take ownership of the Lounge, creating a welcoming atmosphere for both staff and patrons. With a focus on personal development and career progression, this opportunity offers a unique chance to thrive in a fast-growing business. If you're passionate about hospitality and ready to make a difference, this is the perfect role for you.

Benefits

Overtime pay for extra hours

Staff food on every shift

50% off staff discount

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Long service awards

Tips shared equally across the team

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager or similar role in hospitality.
• Familiar with managing KPIs and customer sentiment.

Responsibilities

• Lead your team to deliver exceptional customer experiences.
• Ensure the Lounge is a unique and amazing place for the community.

Skills

Team Leadership

Customer Service

KPI Management

Training and Recruitment

Food Safety Compliance

Education

Experience in Hospitality Management

Background in Restaurants or Bars

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift.
• 50% off staff discount to enjoy outside working hours from day one.
• Paid breaks.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Enhanced maternity and paternity pay after 2 years service.
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers).
• Company pension scheme.
• Long service awards.
• Power over your pay with Wagestream.
• Emotional and practical support via the Licenced Trade Charity.
• Great opportunity for personal development and career progression in a fast growing business.
• Achievable bonuses.
• Tips shared equally across the team, based on hours worked.
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, cafés or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally, some experience back of house, understanding what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.