General Manager

Honi Poke Bristol; West of England; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Paid breaks

Free meals

Exclusive team discounts

Employee Assistance Programme

Vibrant team culture

Job summary

Honi Poke in the United Kingdom seeks an experienced General Manager to own one of its fast-growing poke stores. You will lead a high-performing team, ensure top service, food quality, and a standout guest experience, and drive store performance with hands-on, strategic leadership.

This role focuses on people development, operational excellence, and strong financial oversight, with opportunities to grow the Honi Poke brand.

Qualifications

• Experienced in hospitality, fast-casual, or food retail management.
• Hands-on, strategic, and able to lead, inspire, and develop a high-performing team.
• People-focused leader, positive, reliable, and excellent at motivating others.
• Passionate about fresh food, operational excellence, and outstanding customer experiences.
• Confident managing financial performance, KPIs, and operational compliance.

Responsibilities

• Lead your store to deliver exceptional standards in service, food quality, and consistency.
• Manage day-to-day store operations, including rotas, ordering, forecasting, financial reporting, and store-level KPIs (sales, labour, GP, and guest satisfaction) to drive performance and operational excellence.
• Recruit, train, coach, and develop a high-performing team, fostering a positive, motivated, and inclusive culture where staff feel supported, recognised, and empowered, while nurturing future leaders in fast-casual and food retail.
• Maintain operational standards, compliance, and store environment, covering Food Safety, Health & Safety, brand standards, equipment maintenance, and store cleanliness.
• Enhance the customer experience and brand presence, acting on guest feedback and delivery performance while embodying Honi Poke’s values and culture.

Skills

Hospitality management

Leadership

People development

Customer experience

Job description

Join the Honi Poke family and lead one of the fastest-growing grab-and-go poke stores!

At Honi Poke, we’re all about fresh, fast, feel-good food. Inspired by the flavours of Pacific Hawaiian cuisine, our colourful home‑made poke bowls and sushi grab‑and‑go options bring sunshine to busy streets, but it’s our people who make the difference.

We’re looking for an experienced, passionate General Manager to take ownership of one of our stores. As a General Manager, you’ll deliver operational excellence, lead and inspire a high-performing team, and ensure every shift runs smoothly. You’re a hands‑on, strategic leader who thrives in a fast‑paced environment, with a genuine passion for fresh food, hospitality, and creating outstanding customer experiences. You’ll be the driving force behind store performance, staff development, and customer satisfaction, and play a key role in growing the Honi Poke brand. That’s the way we bowl!

Key Responsibilities

• Lead your store to deliver exceptional standards in service, food quality, and consistency, ensuring every shift reflects the Honi Poke vibe.
• Manage day‑to‑day store operations, including rotas, ordering, forecasting, financial reporting, and store‑level KPIs (sales, labour, GP, and guest satisfaction) to drive performance and operational excellence.
• Recruit, train, coach, and develop a high‑performing team, fostering a positive, motivated, and inclusive culture where staff feel supported, recognised, and empowered, while nurturing future leaders in fast‑casual and food retail.
• Maintain operational standards, compliance, and store environment, covering Food Safety, Health & Safety, brand standards, equipment maintenance, and store cleanliness.
• Enhance the customer experience and brand presence, acting on guest feedback and delivery performance (e.g., Deliveroo), while embodying Honi Poke’s values and culture in every aspect of leadership.

What We Offer

• £33,000 – £36,000 per year, depending on experience
• Paid breaks: your time to rest matters
• Free meals every shift
• Exclusive team discounts for you, your friends & family
• Employee Assistance Programme: support for your wellbeing
• A vibrant, friendly team culture where positivity and growth go hand-in-hand

Who You Are

• Experienced in hospitality, fast‑casual, or food retail management (restaurant, grab‑and‑go, café, or takeaway experience ideal)
• Hands‑on, strategic, and able to lead, inspire, and develop a high‑performing team
• A people‑focused leader, positive, reliable, and excellent at motivating others
• Passionate about fresh food, operational excellence, and outstanding customer experiences
• Confident managing financial performance, KPIs, and operational compliance in a fast‑paced environment

Bring your leadership, energy, and passion to Honi Poke and help us become the go‑to poke destination while growing your career in hospitality management. we can’t wait to welcome you to the family!