General Manager

Hand Picked Hotels Ltd; Wealden; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the luxury hospitality sector is seeking an experienced General Manager for Buxted Park Hotel. The successful candidate will spearhead a dedicated team, ensure exceptional guest experiences, and enhance operational efficiency while managing a beautiful country estate. This role demands innovative leadership and a commitment to excellence, alongside a strong understanding of high-end events, especially in the food and beverage domain.

Benefits

Competitive salary package

Company pension scheme

Life assurance

Employee Assistance Program

Company Sickness Scheme Benefit

33 days holiday including bank holidays

Career progression opportunities

Discounted hotel stays and meals

Annual loyalty awards

Retail discount platform

Qualifications

• Experience as a General Manager in luxury hotels.
• Solid understanding of food and beverage management.
• Proven track record of team management and local engagement.

Responsibilities

• Accountable for guest satisfaction and financial goals.
• Manage all hotel operations and inspire the team.
• Identify and drive new revenue opportunities.

Skills

Leadership

Sales

Hospitality Management

Team Development

Commercial Acumen

Tools

Hotel Software

Excel

Office 365

Job description

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.

Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the every day.

We are currently recruiting an experienced General Manager for Buxted Park Hotel, this stunning hotel is set in the heart of 312 lush acres.

Buxted Park is a glorious country hotel in Uckfield where Georgian styling meets modern comfort. The Grade II listed Palladian mansion, set in the finest parkland, makes Buxted Park Hotel in East Sussex one of the region’s most renowned rural wedding venues, whilst the award-winning 2 AA Rosette restaurant in Uckfield boasts an exquisite menu.

About the Role

About the role:

• As General Manager you will be fully accountable for exceeding guest expectations, delivering the financial goals and objectives alongside team management and development for the team.
• As General Manager within Hand Picked Hotels is expected to be innovative with excellent leadership skills and a well-rounded knowledge of managing all hotel operations alongside sales, rev par and profits and guest satisfaction.
• You will be involved in taking Buxted Park Hotel forward in line with Hand Picked Hotels future strategy and aspirations.
• You will be responsible for inspiring, motivating, developing your team to continually surpass our guest expectations, whist identifying and delivering new revenue streams and opportunities.
• Leading from the front you will be an aspirational leader, who thrives on coaching and mentoring your team.

About you:

• To be considered for this role of General Manager you must have current experience as a General Manager within a luxury country house or boutique hotel environment, with an excellent understanding of food and beverage and high end weddings and events.
• This role will suit an experience General Manager with knowledge of the local area and a proven track record of building and fostering local engagement initiatives and relationships.
• You must be able to demonstrate a solid commercial acumen, with the ability to drive sales.
• Be hands on and enjoy leading from the front.
• Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high end guest experience.
• You will have up to date knowledge of statutory obligations, including health and safety, compliance, and capex management.
• A proven track record in people management, coaching and development and be an experienced innovator.
• Proficient in hotel software, excel and office 365.
  

Company Benefits

• A competitive salary package discussed at interview stage.
• Company pension scheme with a generous employer contribution.
• Life assurance.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 33 days including bank holidays.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• Discounted colleague stays in our hotels and on food and drink.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.