General Manager

TGI Fridays UK; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known American grill franchise in Walsall is seeking a General Manager to lead operations and create an outstanding guest experience. The ideal candidate must possess strong leadership skills and a proven track record in managing a restaurant. This role offers a competitive salary along with numerous benefits including paid holidays, healthcare, and skill development programs.

Benefits

Guaranteed 48-hour contract

30 days paid holiday

Enhanced pension benefits

50% discount on food

Skill development programmes

Discounted gym membership

Qualifications

• Solid experience in a similar role with a proven track record.
• Restaurant or hospitality experience is essential.
• Ability to manage budgets, labor controls, and forecasting.

Responsibilities

• Deliver operational excellence in the restaurant.
• Ensure a guest obsessed culture through high standards.
• Lead and inspire the team to drive sales.

Skills

Guest obsessed culture

Strong financial skills

Problem-solving skills

Excellent communication skills

Ability to lead teams

Job description

Job Title: General Manager

Competitive Salary, guaranteed 48-Hour contract & unlimited TRONC

We are SO back! At TGI Fridays we are the home of the feel-good American grill and we are famous for bringing our guests back to a freedom they never knew they missed.

As General Manager you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration.

Our “Showtime” guest journey brings an American style service to every shift, every plate and every table.

Benefits

• Guaranteed 48-hour contract (over 7-day operation)
• 30 days paid holiday each year
• Enhanced pension benefits and private medical healthcare
• 50% discount on food in our restaurants for you and up to 5 guests
• Participation in our many reward programmes, long service awards, leadership conferences and many cultural events through the year
• Participation in local incentives that offer exciting and unique travel experiences globally
• Skill development programmes that will support you in fast-tracking your career progression
• Participation in our Apprenticeships programmes that are available to all levels
• A generous Refer a Friend scheme with great bonuses paid for each successful referral
• Unlimited TRONC
• Family Friendly policies including enhanced maternity and paternity pay
• Wellbeing and support services designed for everyday life and/or significant moments
• Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists
• Discounted gym membership and online fitness classes
• Flexible pay – early access to your pay; savings accounts; discounts; cashback; access to personal financial coaches and learning resources
• The opportunity to make new friends along the way

Being a General Manager

Reporting to your Regional Operations Manager, you will assume full responsibility for the delivery of operational excellence in your restaurant.

• Full accountability for the effective delivery of people, guest experience, sales, profit, operational standards, and Health & Safety
• Ensuring that TGI Friday’s standards are maintained, and the store performance delivers budget and growth through a People First, Guest Obsessed, Operational Excellence Strategy
• Leading by example and being a cultural ambassador for TGI Fridays

About You

To be successful you will need to demonstrate the following:

• Solid experience in a similar role, with a proven track record of leading and delivering
• The ability to demonstrate the delivery of a guest obsessed culture
• Restaurant / hospitality experience
• Proven track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence
• The ability and skill to manage budgets, labour controls and forecasting
• Strong commercial acumen that enables you to drive sales and deliver business results
• Excellent problem-solving skills and the ability to think fast
• Great communication skills that allow you to lead and inspire a team and delight our guests
• Showing your amazing personality every shift to make it a great experience for every guest

About Us

At TGI Fridays we celebrate individuality and authenticity. We celebrate diversity through our “Pridays” forum and inclusivity programmes. We support LGBTQ+ rights, gender equity and accessibility by encouraging our team to bring their true self to every shift. We all belong in the Fridays Family