General Manager

Daish's Holidays; Wales; On-site; GBP 32,000 - 39,000; Full time

Job summary

A family-run holiday operator is seeking a General Manager to oversee hotel operations in Wales. The role involves leading a team, ensuring exceptional customer service, managing budgets, and HR responsibilities. The ideal candidate has experience in the leisure industry and a passion for customer service. The position offers a competitive salary of up to £38,500, flexible work-life balance, and attractive benefits including bonuses and holiday schemes.

Benefits

Salary increases based on service

Generous quarterly bonus

Flexible work-life balance

Extra paid day off for birthday

Holiday scheme from £95

Qualifications

• Previous experience in the leisure or tourism industry.
• Ability to manage and motivate a team to deliver core values.
• Experience in maintenance/capital investment planning.

Responsibilities

• Lead and manage a team to deliver core values.
• Run the hotel while monitoring costs to achieve P&L targets.
• Handle HR issues following company policy.

Skills

Team management

Customer service

Budget management

Adaptability

Job description

Overview

General Manager wanted to join Daish's Hotels. This is a full-time role with split shifts to cover key demand periods and ensure smooth operation of all hotel aspects, including evenings, weekends and bank holidays.

Responsibilities

• Lead from the front and manage a dedicated team to deliver core values: clean and comfortable en-suite accommodation, good food, great live nightly entertainment, and first-class friendly customer service.
• Relate and manage front-end procedures and coordinate back-of-house processes to enhance guest experience and brand/revenue.
• Assume full responsibility for running the hotel, including close monitoring and control of costs to achieve P&L targets, staff management, and full compliance with company policy.
• Maintenance and capital investment planning to improve the product.
• Handle HR issues in line with company policy.

Qualifications

• Previous experience within the leisure or tourism industry.
• A drive and passion for the holiday industry and customer service.
• Ability to manage and motivate a team to deliver core values.
• Adaptability to a wide range of responsibilities and the ability to handle duties from Bingo operations to budgeting and compliance.
• Experience managing and working within budgets.
• Experience in maintenance/capital investment planning.
• Ability to relate to staff and guests and manage procedures from front-end delivery to coordinated back-of-house processes.

Benefits and Compensation

• Salary up to £38,500 per annum after a 3-month probation period, with increases based on length of service and annual wage reviews.
• Continuous all-year-round employment with no winter closure.
• £50 after completing basic Daish's training; refer a friend and split £100; eligible for a generous quarterly bonus if criteria are met.
• Flexible employer supporting a healthy work-life balance, including mental wellbeing and financial assistance packages, and an extra paid day off for your birthday.
• Take-your-family-on-a-Daish's holiday scheme from as little as £95 per holiday (4 nights, breakfast, dinner, room, travel and entertainment).

About Us

We are Daish’s Holidays, a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow rapidly with opportunities for our teams. Our core values are Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service.