General Manager

TN United Kingdom; Urmston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team as a Lounge Manager, where your leadership will shape the experience of our guests. This role is about creating a unique atmosphere that welcomes the local community and ensures every visitor leaves with a smile. With a focus on high standards and exceptional service, you will guide your team through busy shifts, fostering an environment of collaboration and excellence. Enjoy a variety of benefits including overtime pay, staff discounts, and opportunities for personal development. If you have a passion for hospitality and a knack for management, this is the perfect opportunity for you.

Benefits

Overtime pay

Staff meals

50% staff discount

28 days holiday

Enhanced maternity/paternity pay

Exclusive staff events

Incentives and competitions

Company pension scheme

Long service awards

Tips shared equally

Qualifications

• Experience in managing teams in a hospitality setting.
• Familiarity with KPIs and customer satisfaction metrics.

Responsibilities

• Lead and manage the Lounge team to create a welcoming environment.
• Ensure customer satisfaction and manage operational standards.

Skills

Management Skills

Customer Satisfaction

Food Safety

KPI Management

Training and Recruiting

Job description

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Join Our Lounge Team

Lounges are special places, and what makes them so are the brilliant people who run them. The person leading our Lounge must be super-brilliant, and that could be you. We set high standards, and your unique approach will help us meet them. As a Lounge Manager, you'll lead your team to deliver 14 exceptional shifts, taking full ownership of creating an amazing, unique workplace and a welcoming environment for the local community. Ensuring every customer leaves happy will be your goal, thanks to your outstanding management skills.

The Benefits

• Overtime pay for hours worked beyond contracted hours
• Staff meals on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• Exclusive staff events like Loungefest
• Competitions and incentives, including all-expenses-paid trips
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licenced Trade Charity
• Opportunities for personal development and career growth
• Tips shared equally based on hours worked
• Christmas and Boxing Day off

What You Bring

• Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops
• Experience working in a bar environment with food and drink preparation
• Familiarity with managing through KPIs, labour, stock, food safety, customer satisfaction, and budget considerations
• Experience in training and recruiting front-of-house teams, including servers and assistant managers
• Preferably some back-of-house experience and understanding of kitchen operations

To learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.