General Manager

Mitie; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking a dedicated individual to manage service delivery for a high-profile client. Responsibilities include ensuring compliance with health and safety standards, managing relationships, and delivering exceptional customer service. Ideal candidates will have experience in facilities management and strong communication skills. The role offers numerous benefits, including a flexible lifestyle benefits platform and continuous professional development opportunities.

Benefits

Virtual GP access

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Career development opportunities

Qualifications

• Experience in facilities management or a similar role.
• Strong understanding of health and safety regulations.
• Ability to manage customer expectations effectively.

Responsibilities

• Deliver a 5-star experience to all colleagues.
• Manage and deliver hard and soft services.
• Ensure KPIs are met and maintain effective communication.

Skills

Customer relationship management

Health and safety compliance

Team leadership

Communication skills

Job description

Better places, thriving communities.



Job objectives and responsibilities

To deliver a 5-star experience to all colleagues the YOOX Net A Porter head offices.

Responsible for managing and delivering a hard and soft service remit to a high profile customer - utilising supply chain and the Mitie self-delivery team

Complete walkaround Net A Porter offices and report to the helpdesk any issue

Ensuring contract specific KPI's are met / exceeded consistently and that customer communications are comprehensive and timely.

Fully support Mitie's and our customer's core vision and values

Identify opportunities to improve performance.

Deliver a day-to-day seamless customer journey across the client account.

Report to the Account Director any daily challenges requiring immediate escalation or management attention.

To develop good Client and Customer relationships as well as key communications with other Managers on the Contract and within MITIE.

To ensure the Company's Health, Safety and Quality procedures are followed.

Attend all mandatory management training specified for the role.

To ensure standardisation of procedures and consistency in record keeping across the site of responsibility



Main duties

To drive a One Team approach for all technical and non-technical activities

Responsible for ensuring all site audits are completed.

Oversee and direct all service lines activity for designated offices in line with contractual deliverables.

Take a pro-active role in engaging with Net A Porter manager's to ensure they are satisfied with service delivery.

Proactively manage Client relationships, monitoring and documenting of SOPS and driving increased customer engagement through the implementation of continuous improvement initiatives

Always follow the MITIE Group policies and procedures in relation to health and safety ensuring apparent deficiencies in systems of work, equipment provided, or training are reported to your Line Manager.

To attend and fully participate in training and appraisal activities as required.

To provide management information/reporting as required

Arrange regular Team meetings and provide support and direction to successfully deliver vision Meet all timescales for reporting to both client and Mitie.

Complete Training Matrix for the Team within your portfolio

Standardise all policies and procedures in accordance with everyone on the account.

Liaise with all relevant parties on accident investigations and ensure any actions are fully completed React to all duties as directed by the AD

To pro-actively demonstrate and work to the Company's values

Carry out any other reasonable duties requested by your Line Manager or the Client

Complete monthly reporting slides for client report.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.