General Manager

Whitbread Plc; Tring; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a General Manager to lead their restaurant team in Tring. The role involves recruiting and developing staff, maximizing sales opportunities, and maintaining high guest satisfaction. Experience in a high-volume, guest-facing role is essential. This position offers a chance to be part of a dynamic management team committed to exceptional service.

Qualifications

• Experience in a high-volume, guest-facing leadership role.
• Proven track record of driving sales and managing revenue.
• Strong people management and team development skills.

Responsibilities

• Recruit and onboard new team members.
• Inspire and lead management and team members.
• Maximise revenue opportunities through sales analysis.
• Manage controllable costs and site P&L.
• Support long-term business goals and champion change.

Skills

Team leadership

Sales analysis

Guest relations

Health and safety compliance

Change management

Job description

Overview

Reporting to the Regional Operations Manager, our General Managers play a pivotal part in the success of the business. It's all about creating a winning team and delivering the best service to our guests. It takes a great team to deliver a best in class restaurant experience, so you'll…

Responsibilities

• Be responsible for recruiting, onboarding and inducting any new team members.
• Inspire, develop and lead your management and team members, ensuring great retention.
• Maximise revenue opportunities through analysing sales figures and effective forecasting.
• Effectively manage all controllable costs and site P&L.
• Support the Regional Operations Manager in delivering long term business goals.
• Drive individual high performance through regular one to ones.
• Have an eye for detail and thrive in a high volume, fast paced environment.
• Show passion for the brand and ensure your team are equally as knowledgeable and confident around delivering the values.
• Ensure all health and safety measures are met to the highest standard.
• Demonstrate a clear passion for achieving high guest measures.
• We want you to be the best and so we will give you the tools to manage your labour and cost margins. It's then up to you to show what you've got when it comes to driving sales and revenue and proactively using guest feedback to maximise opportunities.
• We're an innovative business so you'll also champion change and implement this with the team.
• Ideally, you'll come from a high-volume, guest facing leadership role with an understanding of delivering in a branded operation.
• If you want to be part of a dynamic management team and our vision, develop yourself in a market leading company and have the skills, personality and passion to create moments that matter for our teams and guests then apply now!

Diversity and Inclusion

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.