General Manager

The Lounges; Southend-on-Sea; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic General Manager to lead a vibrant team in creating a unique and welcoming atmosphere. This role involves taking full ownership of operations, ensuring every customer leaves happy while managing through clear KPIs. You'll have the opportunity to develop your team, implement training, and contribute to a thriving community hub. With a focus on personal development and career progression, this position offers a rewarding environment and the chance to make a real impact. Join a company that values its staff and provides an exciting workplace culture.

Benefits

Overtime pay

Staff food on every shift

50% off staff discount

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Staff party - Loungefest

Competitions and incentives

Company pension scheme

Long service awards

Qualifications

• Experience as a General Manager, Assistant Manager, or similar role in hospitality.
• Familiarity with KPIs and decision-making in a bar or restaurant environment.

Responsibilities

• Lead your team to deliver exceptional service during shifts.
• Ensure customer satisfaction and maintain high standards.

Skills

Management

Customer Service

KPI Management

Training and Recruitment

Food Safety

Education

Experience in Management

Background in Hospitality

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift.
• 50% off staff discount to enjoy outside working hours from day one.
• Paid breaks.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Enhanced maternity and paternity pay after 2 years service.
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers).
• Company pension scheme.
• Long service awards.
• Power over your pay with Wagestream.
• Emotional and practical support via the Licenced Trade Charity.
• Great opportunity for personal development and career progression in a fast growing business.
• Achievable bonuses.
• Tips shared equally across the team, based on hours worked.
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally, some experience back of house, understanding what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.

INDMW