General Manager

Arena Racing Company; Sittingbourne; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the racing industry seeks a General Manager to ensure seamless event delivery and uphold high operational standards. The role emphasizes leadership in safety compliance, staff development, and customer experience, aiming for operational excellence and growth. Join a dynamic team that values diversity and inclusion.

Benefits

Annual passes to attend any of our 21 venues.

Discounted food & ARC days out.

Cycle to work scheme.

Holiday allowance increasing with length of service up to 28 days.

Company life assurance scheme.

Discretionary group annual bonus schemes.

Support with study through our schemes.

Qualifications

• Minimum 3 years in a comparable leadership role.
• Background in racing, sports, leisure, or hospitality preferred.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Ensuring compliance with Health & Safety protocols.
• Leading recruitment, training, and development of staff.
• Managing stock control and customer experience.

Skills

Leadership

Interpersonal skills

Stakeholder management

Job description

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Job Title: General Manager

As the General Manager, you will oversee the seamless delivery of all racing and non-racing events, ensuring every aspect runs efficiently, safely, and with the welfare of all greyhounds as a top priority. Your leadership will be key in maintaining a high-quality environment, directing both the maintenance and cleaning teams to uphold exceptional site standards.

You will be the driving force behind the smooth operation of race meetings and other events, taking ownership of all Health & Safety and Hospitality matters to guarantee a safe, compliant, and welcoming experience for all attendees.

Reporting directly to the Regional General Manager, you’ll take full accountability for all on-site activity and support key business functions. Your role will involve meeting or exceeding targets, identifying and explaining any variances, and ensuring performance aligns with business goals.

Success in this position means delivering sustainable growth—through increased revenue, enhanced service standards, operational efficiencies, and by unlocking commercial opportunities across both racing and non-racing activity.

Key Responsibilities:

• Ensuring full compliance with Health & Safety protocols and regulatory requirements from Government bodies, Local Authorities, the Gambling Commission, and the Greyhound Board of Great Britain (GBGB).
• Leading recruitment, training, and development of all on-site staff.
• Managing stock control, site maintenance, and customer experience to the highest standards.

Your leadership will help position the venue as a benchmark for operational excellence, customer satisfaction, and integrity within the industry.

The Ideal Candidate:

Experience & Skills

• Minimum 3 years in a comparable leadership role.
• Background in racing, sports, leisure, or hospitality preferred.
• Strong interpersonal and stakeholder management skills.

Personal Attributes

• Methodical and solution-focused.
• Approachable, with strong communication skills.
• Effective time management and ability to thrive under pressure.
• Customer-centric mindset and service excellence orientation.
• Highly organised, systematic, and process-driven.

About ARC

We care for our visitors, think about our impact, and are proud of our sport.

Work Perks:

• Annual passes to attend any of our 21 venues.
• Discounted food & ARC days out.
• Cycle to work scheme.
• Holiday allowance increasing with length of service up to 28 days.
• Company life assurance scheme.
• Discretionary group annual bonus schemes.
• Support with study through our schemes.

And much more…

Join us on this exciting journey. To be part of a winning team and learn more about this opportunity, apply today.

At ARC, we value diversity, equity, and inclusion. We welcome applicants from all backgrounds and are an equal opportunities employer, considering qualified applicants regardless of criminal history, in accordance with legal requirements.