General Manager

The Lounges; Scarborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Lounges recherche un General Manager pour diriger une équipe et offrir une expérience client exceptionnelle. Vous aurez la responsabilité de gérer les opérations quotidiennes, en veillant à ce que chaque membre de l'équipe prospère et que chaque client quitte satisfait. Des opportunités de développement personnel et de progression de carrière vous attendent dans une entreprise en pleine croissance.

Benefits

Rémunération des heures supplémentaires

Repas pour le personnel à chaque service

50 % de remise tout en dehors des heures de travail

Congés payés

Formation continue et développement

Récompenses de long service

Répartition des pourboires selon les heures travaillées

Qualifications

• Expérience dans un environnement de bar avec préparation de nourriture.
• Compétences en gestion à travers des KPIs.
• Historique de succès dans la formation et le recrutement.

Responsibilities

• Responsable de la gestion de l'équipe et des opérations.
• S'assurer que chaque client quitte heureux.
• Gestion des horaires et des normes de sécurité alimentaire.

Skills

Leadership

Gestion d'équipe

Formation du personnel

Gestion de KPIs

Education

Expérience comme Manager général ou similaire

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram

INDDH