General Manager

Fashion & Retail Personnel; Royal Tunbridge Wells; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading premium brand seeks a general manager for its well-established showroom in Royal Tunbridge Wells. This role emphasizes exceptional customer experience and team leadership, with significant growth opportunities in a supportive, craft-focused environment. Ideal candidates will have a passion for interiors and demonstrated success in retail management.

Benefits

Competitive salary

Performance-based bonus

Generous staff discount

Healthcare and wellbeing programmes

Structured development programme

Qualifications

• Experience in premium or luxury retail, preferably in furniture or home interiors.
• Strong track record in team leadership.
• Experience in achieving commercial targets.

Responsibilities

• Drive commercial performance in the showroom.
• Lead, coach, and develop the team.
• Maintain showroom presentation and visual merchandising standards.

Skills

Team Leadership

Customer Experience

Commercial Acumen

Visual Merchandising

Job description

An exciting opportunity has arisen for an experienced and commercially astute general manager with a passion for home interiors, soft furnishings and furniture with exceptional customer experience to lead a well-established showroom in Tunbridge Wells.

This is a role that offers more than just retail management — it’s an opportunity to join a high-profile, premium brand that prides itself on craftsmanship, service, and a people-first culture. With a strong reputation for excellence, this business offers real job satisfaction, long-term career growth, and a place where your passion for interiors and design can truly thrive.

As general manager, you’ll take full ownership of the showroom, leading a talented team to deliver an outstanding and personalised customer experience. You’ll be responsible for:
- Driving commercial performance and maximising every sales opportunity
- Leading, coaching, and developing your team with a strong focus on wellbeing and engagement
- Maintaining high standards of showroom presentation and visual merchandising
- Inspiring the team to build meaningful customer relationships through expert product knowledge
- Contributing to the continued success of the brand by delivering on key business targets

This is a hands-on leadership role for someone who thrives in a design-led, consultative sales environment.

You’ll be a confident, customer-focused leader with experience in premium or luxury retail — ideally in furniture, home interiors, or lifestyle. Key qualities include:
- A strong track record of team leadership and commercial success
- A passion for interiors and the ability to translate that into meaningful customer experiences

- A positive, people-first approach to management and development
- A keen eye for visual presentation and showroom standards

What’s in it for You
- Competitive salary up to £38,000
- Performance-based bonus
- Generous staff discount
- Healthcare, wellbeing programmes, and a range of additional rewards
- Access to a structured development programme and long-term career progression

If you’re looking for a role where your creativity, leadership, and love of interiors can come together — this could be the perfect next step.

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