General Manager

Talent Guardian; Plymouth; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading operations management firm in Plymouth is seeking an experienced General Manager to oversee their Southwest operations. You will lead installation and service teams, ensuring project success and customer satisfaction. The ideal candidate has strong leadership skills and experience in operational environments, with a focus on collaboration and commercial awareness. This role offers a competitive salary of GBP45,000 to GBP55,000, plus benefits and opportunities for career progression.

Benefits

Competitive salary

Performance-based bonus

20 days holiday plus bank holidays

Career progression opportunities

Support for regional travel

People-first culture

Qualifications

• Experienced in operational or technical leadership in service-led or project-based environments.
• Confident with people, clear in communication, and comfortable with accountability.
• Organized and detail-driven, able to manage multiple priorities.

Responsibilities

• Manage a growing team of engineers, planners, and supervisors.
• Lead the delivery of installation projects ensuring deadlines and quality.
• Oversee reactive and planned maintenance for excellent customer care.
• Build and maintain trust with key customers.
• Analyze performance, manage budgets, and improve processes.

Skills

Leadership

Communication

Organizational skills

Commercial awareness

Collaboration

Flexibility

Job description

Ready to take the lead and drive real change?
We re looking for an experienced and motivated General Manager to take charge of our client s Southwest operations. Based in Plymouth, you ll be at the helm of their Installation and Service teams making sure projects run smoothly, customers stay happy, and teams are focused, supported, and delivering.
This isn t a desk-only leadership role. You ll be hands-on, solving problems, improving processes, and pushing for performance while keeping people at the heart of everything you do.

What you ll be doing:
You ll be the go-to person for all things operational in the region. Think of it as a blend of leadership, strategy, and getting things done.

• You ll manage a growing team of engineers, planners, and supervisors making sure they re aligned, engaged, and set up to succeed.
• You ll lead the delivery of installation projects across the region making sure deadlines are hit, quality is high, and customers are happy.
• Service matters too you ll oversee reactive and planned maintenance, keeping the team focused on excellent response and customer care.
• You ll be working closely with other departments to make sure procurement, scheduling, and resources are where they need to be.
• Client relationships? You ll be the point of contact for key customers, solving issues and building trust that keeps them coming back.
• You ll analyse performance, report on KPIs, manage budgets, and look for smarter ways to work every single week.

This is a role where you ll need to balance the big picture with the small details. One minute you ll be reviewing a schedule or budget; the next, you ll be mentoring a team leader or attending a site meeting.

What we re looking for:
You re already experienced in operational or technical leadership ideally in service-led or project-based environments. But beyond that, we re after someone who s:

• A strong leader confident with people, clear in communication, and comfortable with accountability.
• Organised and detail-driven you keep things moving, stay on top of multiple priorities, and spot gaps before they become problems.
• Commercially aware you understand how decisions impact margins, clients, and long-term growth.
• Collaborative you work well across departments and can bring people together to make things happen.
• Flexible and mobile a full UK driving licence is essential, and you re happy to travel across Devon and Cornwall as needed.

What s on offer:
Our Client is building something long-term here and they want the right people with them as they grow. Here s what you can expect:

• Competitive salary between GBP45,000 GBP55,000 (DOE), plus a performance-based bonus scheme
• 20 days holiday plus bank holidays and your birthday off every year
• Clear career progression and leadership development opportunities, supported by mentoring and hands-on experience
• Company support for regional travel, with a strong, collaborative team based in Plymouth
• A relaxed, people-first culture with regular team events, recognition, and support to lead in your own style

Why this role matters:
This isn t just about managing day-to-day operations. It s about setting the tone for your team, creating a culture of accountability and pride, and driving service and delivery standards that match where they re going as a business.
You ll be joining a company that values ownership, communication, and people who do the right thing even when no one s watching.

Think this sounds like you?
Let s have a conversation. Our client is ready to grow and if you are too, we d love to hear from you.