General Manager

DX; Plymouth; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading logistics company in Plymouth is seeking an experienced Service Centre Manager to oversee all operations, ensuring achievement of quality performance and budget targets. The ideal candidate will have line management experience in the logistics industry and a proven track record in budget management and customer relations. This role offers competitive pay, generous holiday allowances, and opportunities for career advancement.

Benefits

Competitive rates of pay

25 days of holidays plus bank holidays

Enhanced maternity & paternity

Enhanced company pension scheme

Life assurance

Private medical cover

Employee assistance programme including 24/7 Virtual GP

DX discounts portal

Excellent opportunities for career progression

Responsibilities

• Lead and manage all aspects of the service centre operation.
• Ensure achievement of budgeted service, cost, and quality performance.
• Drive change processes for an integrated service centre operation.

Skills

Line management experience

Budget management

Problem-solving abilities

Customer interface skills

Supplier management

Education

Experience in logistics or distribution

Job description

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Reporting to the Regional Director this role is to lead and manage all aspects of the service centre operation for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance, and supporting budgeted revenue achievement. They are responsible and accountable for the effective management of all employed colleagues, third party subcontractors and owner drivers. Manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role is to drive and lead the change process to deliver a fully integrated service centre operation in line with DX plans and projects.

Key responsibilities

• Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
• Experience of managing budgets, profit and loss accounts
• Have the ability and the track record to seek improvements without having to be prompted.
• Ability to identify problems and design deployable solutions.
• Proven record of successful Customer interface and supplier management.
• Ability to manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!