General Manager

The Ivy Collection; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Ivy Collection is searching for a passionate General Manager to join its dynamic team, known for exceptional service and vibrant hospitality. This role requires proven management experience in a high-volume restaurant, strong leadership, and a dedication to guest satisfaction. You will be responsible for team leadership, financial management, and ensuring an exceptional guest experience, with benefits including a generous employee discount and career development opportunities.

Benefits

100% GM discount for dining

Competitive industry pay

Career development and training, including apprenticeships

Extra holiday allowance for length of service

Birthday as a day off guaranteed

Access to discounts on retailers and health services

Qualifications

• Proven previous experience managing a large, structured team in a high-paced, high-volume restaurant.
• You’ll lead by example, inspiring and mentoring your team.
• You have excellent English language skills.

Responsibilities

• Understand the guest and manage their expectations.
• Have a great front-of-house presence and inspire your team.
• Understand and articulate financial targets.
• Establish and maintain realistic budgets and improve profitability.
• Demonstrate an up-to-date understanding of the industry.
• Identify business opportunities consistent with company goals.
• Build and maintain strategic relationships with stakeholders.

Skills

Leadership

Guest Service

Financial Management

Communication

Job description

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Welcome toThe Ivy Collection,we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionateGeneral Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands.

Benefits & rewards:

• 100% GM discountfor you and up to 3 friends when you dine in our restaurants.
• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Extra holiday allowancefor length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off- Guaranteed!
• Access to discountson 100s of retailers, health, entertainment, travel & more.

Key elements of your role as a General Manager:

• Understand the guest and how to efficiently manage their expectations.
• To have a great front-of-house presence, be a leader and inspire your team.
• Fully understand and be able to articulate the financial targets.
• Establish and maintain realistic budgets and identify ways to improve profitability and manage cost controls effectively.
• To demonstrate an up-to-date and in-depth understanding of the industry
• Identify business opportunities that have the greatest potential return on investment and are consistent with the company goals and brand.
• Build and maintain strategic relationships with internal and external stakeholders.

About you:

• You have proven previous experience managing a large, structured team in a high-paced, high-volume restaurant
• You’ll lead by example, inspiring and mentoring your team to work as one and making sure morale and welfare stay as high as the standard of service at all times
• You have the confidence to go the extra mile
• You love to wow guests with exceptional service
• You have excellent English language skills

The Ivy Collectionis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.