General Manager

Kaplan International Languages; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in student accommodation seeks a General Manager for Kaplan Living in Nottingham. This role involves ensuring the residence meets high operational standards and effectively managing a team to support student needs. Candidates should possess strong management experience in hospitality or student accommodations.

Benefits

36 days annual leave

Discounts on Kaplan courses

24/7 confidential helpline

Company pension contributions

Enhanced parental leave benefits

Qualifications

• Experience in customer service or hospitality management.
• Experience in facilities and team management.
• Ability to prioritize workload and meet deadlines.

Responsibilities

• Manage the residence ensuring compliance with high standards.
• Lead a team to support students, parents, and stakeholders.
• Maintain facility in line with industry standards.

Skills

Leadership qualities

Passion for service excellence

Team-building skills

Self-motivation

Organizational skills

Creativity

Knowledge of ANUK Accreditation Scheme

Flexibility in working hours

Strong IT skills

Tools

MS Word

Excel

Job description

We are seeking a General Manager to join our team at Kaplan Living, a part of Kaplan Inc., a leading provider of purpose-built student accommodation in the UK.

The General Manager will take a lead role in managing the residence, ensuring it operates in line with our principles and supports our goal to be industry leaders in service to students, parents, and stakeholders.

Responsibilities include maintaining the facility to high standards, ensuring full compliance with legislation and industry standards, including ANUK accreditation.

What you’ll bring to the role

• Leadership qualities
• Passion for service excellence and customer care, with sensitivity to students’ needs
• Team-building skills
• Self-motivation and proactivity
• Organizational skills
• Creativity
• Knowledge of the ANUK Accreditation Scheme
• Flexibility in working hours, including out-of-hours emergency support if required
• Strong IT skills (MS Word, Excel) and adaptability to new management systems
• Willingness to undertake training as needed

Essential skills and experience

• Experience in customer service, hospitality, or student accommodation management
• Facilities management experience
• Team management experience
• Experience working within budgets
• Ability to prioritize workload and meet deadlines

What we do

Kaplan Living provides purpose-built student accommodation primarily for Kaplan International Pathways Colleges, Kaplan International English Schools, and other university accommodations.

What we offer

In addition to a competitive salary and hybrid working arrangements, we offer a comprehensive benefits package including:

• 36 days annual leave*
• Discounts on Kaplan courses for employees and families
• 24/7 confidential helpline for support services
• Company pension contributions
• Enhanced parental and maternity/paternity leave benefits