General Manager

Gather + Gather; Nottingham; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Pension scheme

Life assurance scheme

Holiday allowance

Eye care

Employee wellbeing programme

Job summary

Gather and Gather in Nottingham is seeking a General Manager to lead the full-site operation across café, restaurant and hospitality services. You will manage a team of 21, optimize rosters, control costs and drive exceptional customer experiences for around 200 daily covers.

The role requires hands-on leadership, strong commercial focus with budgeting experience, and a passion for delivering memorable food and service. This is a full-time on-site position in Nottingham.

Qualifications

• Experience in managing café, restaurant, hospitality, or retail catering operations.
• Proven ability to lead 20+ colleagues and manage performance and rotas.
• Strong commercial focus with experience in budgets, costs and sales.

Responsibilities

• Lead the full site operation across cafe, restaurant, hospitality, and vending services for ~200 daily covers.
• Oversee front and back of house teams and ensure smooth day-to-day service and standards.
• Manage performance, development and rota planning for a team of 21 and foster a high-performing culture.
• Drive commercial performance through labour, food costs, stock, budgets and sales opportunities.
• Build strong client relationships and identify opportunities to enhance the catering offer.
• Support site growth by improving menus, service standards and customer engagement.
• Maintain high standards of health & safety, food safety, hygiene and compliance.

Skills

People leadership

Budget management

Operational leadership

Customer experience

Team management

Menu development

Job description

Great food in the workplace isn’t simply about fuel.It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together. We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award-winning teams – we are currently recruiting for a General Manager to join our team in Nottingham.

Salary: £55000 per annum

Working Hours: 40 hours per week, 5/7 mostly Mon to Fri

Location: Nottingham, NG24 2NH

Key Responsibilities

• Lead the full site operation across the café, restaurant, hospitality, and vending services, delivering a high-quality customer experience for approximately 200 daily covers.
• Oversee front and back of house teams, ensuring smooth day-to-day service, operational efficiency, and consistent standards.
• Manage the performance, development, and rota planning of a team of 21 colleagues, creating a positive and high-performing culture.
• Drive commercial performance through effective management of labour, food costs, stock control, budgets, and sales opportunities.
• Build strong client relationships, ensuring expectations are exceeded and identifying opportunities to enhance the catering offer.
• Support the ongoing growth of the site by improving menus, service standards, customer engagement, and operational efficiency.
• Maintain the highest standards of health & safety, food safety, hygiene, and compliance across all service areas.

Our Ideal Candidate

• Experienced in managing café, restaurant, hospitality, or retail catering operations.
• A strong people leader with experience managing teams of 20+ colleagues.
• Commercially focused, with experience managing budgets, costs, and sales performance.
• Passionate about delivering exceptional food, service, and customer experiences.
• Confident building client relationships and driving continuous improvement.
• Organised, hands-on, and able to thrive in a fast-paced environment.

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!