General Manager

Bis Henderson Recruitment; Northampton; On-site; GBP 95,000 - 115,000; Full time

Job summary

Bis Henderson Recruitment is seeking an exceptional General Manager to lead a large FMCG operation based in Northampton. The role drives operational excellence, commercial performance, and continuous improvement across a fast-paced site with 250+ staff.

The successful candidate will combine freight and 3PL expertise with strong financial acumen to deliver service, profitability, and growth, while fostering an inclusive, innovative culture that empowers teams to excel.

Qualifications

• Proven experience operating at General Manager or senior operational leadership level.
• Strong background across both freight and 3PL.
• Proven experience managing 250+ people.
• Experience managing multiple operational support functions.
• Highly commercially aware, with budgets, KPIs, cost control and profitability.
• Entrepreneurial mindset with a passion for innovation.
• Excellent people leadership and team development skills.

Responsibilities

• Take full ownership of the day-to-day operation and overall site performance.
• Lead and develop a workforce of 250+ employees.
• Manage all operational support functions, ensuring effective collaboration across the business.
• Utilise your experience across both freight and 3PL environments to drive operational excellence.
• Set clear operational, commercial, and service objectives and ensure delivery against them.
• Manage budgets, costs, KPIs, and overall commercial performance.
• Drive continuous improvement, innovation, and operational efficiency.
• Build strong relationships with customers, suppliers, and internal stakeholders.
• Ensure high standards of compliance, Health & Safety, quality, and customer service.
• Develop a strong leadership team and create a culture of accountability and empowerment.
• Identify opportunities to grow the operation and improve profitability.
• Challenge existing processes and introduce new ideas, technology, and ways of working.
• Ensure the operation remains agile and responsive in a fast-moving environment.

Skills

General Manager experience

Freight and 3PL

People leadership

Budget & KPI management

Change management

Strategic thinking

Job description

Location

Northampton

Salary

£95,000-£115,000, car, and excellent benefits package

Summary

We are looking for an exceptional General Manager to lead a large FMCG operation based in Northampton. This is a high-impact role for a strong, commercially driven leader who can manage significant operational scale while creating a culture that is inclusive, vibrant, innovative, and focused on making a genuine difference. The successful candidate will have a strong combination of freight and 3PL experience, with a proven track record of managing large teams and multiple support functions. You will be responsible for driving operational excellence, commercial performance, customer service, and continuous improvement across the operation. This is an opportunity for an entrepreneurial leader who doesn't simply maintain the status quo but actively looks for better ways of working, embraces innovation, and inspires their teams to achieve more.

Key Responsibilities

• Take full ownership of the day-to-day operation and overall site performance
• Lead and develop a workforce of 250+ employees
• Manage all operational support functions, ensuring effective collaboration across the business
• Utilise your experience across both freight and 3PL environments to drive operational excellence
• Set clear operational, commercial, and service objectives and ensure delivery against them
• Manage budgets, costs, KPIs, and overall commercial performance
• Drive continuous improvement, innovation, and operational efficiency
• Build strong relationships with customers, suppliers, and internal stakeholders
• Ensure high standards of compliance, Health & Safety, quality, and customer service
• Develop a strong leadership team and create a culture of accountability and empowerment
• Identify opportunities to grow the operation and improve profitability
• Challenge existing processes and introduce new ideas, technology, and ways of working
• Ensure the operation remains agile and responsive in a fast-moving environment

Key Skills/Experience

• Proven experience operating at General Manager or senior operational leadership level
• Strong background across both freight and 3PL
• Proven experience managing 250+ people
• Experience managing multiple operational support functions
• Highly commercially aware, with strong understanding of budgets, KPIs, cost control, and profitability
• Exceptional attention to detail and a structured approach to operational management
• Strong customer and stakeholder management skills
• Proven track record of driving continuous improvement and change
• Entrepreneurial mindset with a passion for innovation
• Excellent people leadership and team development skills
• Resilient, energetic, and comfortable making decisions in a fast-paced environment

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.