General Manager

Bis Henderson Recruitment; Crewe; On-site; GBP 60,000 - 66,000; Full time

Job summary

Bis Henderson Recruitment is seeking an experienced General Manager to lead a large-scale operation in Crewe, within a fast-paced logistics environment. You will be a hands-on leader, responsible for operational performance, people, customer service, compliance and commercial delivery, managing 100+ staff across manual and automated processes.

You will drive KPI performance, budgets and continuous improvement, build strong relationships with customers and suppliers, and develop managers to

Qualifications

• General Manager-level experience in logistics, transport, or warehousing.
• Ideally CPC qualification is essential.
• Experience managing 100+ employees.
• Experience across manual and automated operations.
• Strong knowledge of transport and warehouse operations.
• Strong leadership and development skills.
• Commercial awareness with budgets and KPIs.

Responsibilities

• Lead, motivate, and develop a workforce of 100+ employees and take overall responsibility for day-to-day operation and site performance.
• Manage warehouse and transport operations.
• Drive operational performance through KPI management and continuous improvement.
• Ensure the operation delivers service, quality, productivity, and safety standards.
• Manage operational budgets, costs, and commercial performance.
• Develop and coach managers and operational teams to create a high-performance culture.
• Ensure full compliance with transport, Health & Safety, and company requirements.
• Build relationships with customers, suppliers, and internal stakeholders.
• Identify opportunities to improve efficiency, productivity, profitability.
• Lead operational change and implement best practice across the business.

Skills

People leadership

Budgets & KPIs

Continuous improvement

Stakeholder management

Decision making

Communication

Education

CPC qualification

Job description

Location: Crewe

Salary: £60,000-£66,000 plus benefits package

Summary: We are looking for an experienced and commercially focused General Manager to lead a large-scale operation within a fast-paced logistics environment. This is a high-impact role for a strong people leader who can manage complexity, drive operational performance, and deliver sustainable business growth. The successful candidate will have experience managing 100+ people and will be comfortable operating across both manual and automated environments. You will take overall responsibility for operational performance, people, customer service, compliance, and commercial delivery. This is a hands-on leadership role for someone who leads from the front, builds strong relationships, and is passionate about developing people.

Key Responsibilities

• Lead, motivate, and develop a workforce of 100+ employees and take overall responsibility for the day-to-day operation and site performance
• Manage warehouse and transport operations
• Drive operational performance through effective KPI management and continuous improvement
• Ensure the operation consistently delivers agreed service, quality, productivity, and safety standards
• Manage operational budgets, costs, and commercial performance
• Develop and coach managers and operational teams to create a high-performance culture
• Ensure full compliance with transport, Health & Safety, and company requirements
• Build strong relationships with customers, suppliers, and internal stakeholders
• Identify opportunities to improve efficiency, productivity, and profitability
• Lead operational change and implement best practice across the business

Key Skills/Experience

• Proven experience operating at General Manager level within logistics, transport, warehousing, or a similar environment
• Current CPC qualification is essential
• Proven experience managing 100+ employees
• Experience working across both manual and automated operations
• Strong understanding of transport and warehouse operations
• Excellent people leadership and development skills
• A natural leader who can engage, motivate, and influence at all levels
• Strong commercial awareness with experience managing budgets, KPIs, and operational costs
• Proven track record of delivering continuous improvement and operational change
• Strong decision-making and problem-solving skills
• Excellent communication and stakeholder management abilities
• Hands-on, resilient, and comfortable working in a fast-paced environment

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.