General Manager

Arena Racing Company; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a General Manager at a leading racecourse in North East England. This role involves managing commercial activities, driving profit across diverse income streams, and leading a proactive sales team. You'll play a key role in enhancing events and maximizing attendance while fostering an inclusive environment.

Benefits

2 Annual Members passes

Hotel Discounts and Complimentary Golf

22 days annual leave increasing to 28

Pension & Group life assurance schemes

Healthshield including 24hr GP & EAP

Qualifications

• Proven accomplishments in management of diverse teams.
• Ability to meet and surpass performance targets.
• Experience in leading recruitment and induction of new team members.

Responsibilities

• Coordinate and manage all commercial activities to meet profit targets.
• Implement a sales plan aligned with the overall business plan.
• Develop business awareness and promote Newcastle Racecourse's offerings.

Skills

Dynamic

Commercially focused

Skilled negotiator

Great influencer

Strong leader

Job description

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We are looking for a passionate and knowledgeable General Manager to join our busy and exciting venue!

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Newcastle Racecourse?

Located within High Gosforth Park, Newcastle Racecourse is home to the historic Northumberland Plate, and is one of Britain’s busiest racecourses, hosting over 60 all-weather and jumps fixtures a year. An ideal venue for all occasions, the racecourse can host events of all kinds, including conferences, exhibitions, weddings, private parties and more. The racecourse shares High Gosforth Park with the Border Minstrel Pub and Parklands Golf Club.

Work Perks of being a General Manager with us at ARC…

• 2 Annual Members passes, giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 in line with length of service
• Pension & Group life assurance schemes
• Healthshield – including 24hr GP & EAP

…and so much more!

About the role:

Reporting to the Executive Director, the General Manager is responsible for coordinating and managing all commercial activities at the Racecourse to ensure that turnover and profit targets are met or exceeded.

The General Manager is focused on maximising profit across seven income lines: sponsorship, hospitality, advertising hoardings, annual boxes, annual badges, admissions and non-race day events such as conferencing, banqueting, site hire and weddings.This is to be achieved by managing a team of proactive and reactive sales people, plus driving forward the marketing function for the venue.

Furthermore in the absence of the Executive Director the General Manager will be responsible for the day to day activities of all functions across the venue, including Operations, Catering, Golf and Estates.

High levels of commitment and responsibility will be required in order to meet and surpass performance targets.

Responsibilities for the successful General Manager include (but not limited to):

• To design and implement a sales plan in line with the overall business plan and capable of delivering and over achieving the specified financial targets
• Working with the Executive Director to set detailed sales and profit budgets
• Play the leading role in the proactive development of new business and improving levels of awareness of Newcastle Racecourse and all of our products in the market place
• Identifying and developing theme days, trade days, charity events and other events to enhance selected race days, provide more reasons for attendance and participation by the public and corporate customers and encourage sponsorship
• Identify, develop and lead the Events Sales Team to deliver key sales opportunities for significantly driving forward our non-race day business
• Ensuring that targets are designed implemented and achieved for each business and team member
• Ensuring the delivery of KPI’s set by you and the Executive Director to drive revenue to achieve or exceed Budget
• Personally leading from the front, demonstrate proactive sales, customer relationship development and closing techniques
• To work with the Media and Marketing Manager to ensure that each income line has an advertising and promotion plan to deliver the sales targets in line with overall business strategy, brand development and objectives
• To clearly identify all customer market segments and design and implement sales and promotion activity to increase attendance, business turnover and profitability
• You will be required to directly manage a Racing Sales, Events Sales and Marketing Team which will be comprised of individuals responsible for all areas of the business
• To work with the Regional HR Manager to lead the recruitment and induction of all new team members.
• To create a sales process that ensures all enquiries are dealt with in a professional and courteous manner and followed up.
• Develop procedures that ensure that all written confirmation, terms and conditions and an invoice are sent as soon as possible to the client

The person we are looking for as a General Manager is….

• Dynamic
• Commercially focused
• A skilled negotiator
• A great influencer
• A strong leader, with demonstrated accomplishments in the management of diverse teams.

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we’re committed to building a diverse, inclusive, and equitable workplace.
We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic.

If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help.

We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.