General Manager

JR United Kingdom; Nechells; On-site; GBP 55,000 - 77,000; Full time

Job summary

A leading gaming group is seeking a Designate General Manager for their Birmingham Casino. This role offers a competitive salary with additional benefits, including a car allowance and potential bonuses. The successful candidate will demonstrate strong leadership in a fast-paced leisure environment, ensuring customer satisfaction and operational excellence.

Benefits

Private medical care

Company pension contribution up to 10%

Life assurance

33 days of holiday

Qualifications

• Proven track record in leading hospitality or large retail environments.
• Experience in delivering exceptional commercial results.
• Comfortable influencing at various organization levels.

Responsibilities

• Ensure casino promotes responsible gambling.
• Create memorable customer experiences.
• Build an inclusive and high-performance culture.
• Drive revenue growth through innovative strategies.
• Ensure compliance with health and safety standards.

Skills

Leadership

Customer Excellence

Change Management

Creativity

Coaching and Mentoring

Job description

Social network you want to login/join with:

Birmingham c55k basic + 5.6K car allowance + significant performance related bonus

We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive training and induction programme. Once your designate training has been completed, you will take up the role of General Manager within one of their Casinos in the Birmingham/Midlands region.

We are very keen to hear from candidates who have a proven track record as a leader within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoy the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Each Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.

This is a fantastic time to join this business, with major capital investment and innovation going into the venues during a period of unprecedented opportunity within the sector. If you are obsessed with delivering customer excellence and ensuring your customers and team are at the heart of everything you do, then this could be the start of an exciting and rewarding career for you.

As a General Manager, your responsibilities will include:

• Ensuring that the casino culture promotes responsible gambling.
• Creating memorable experiences for customers on every visit and establishing the venue as the destination of choice.
• Building and promoting an inclusive, trusting, and high-performance culture.
• Coaching, mentoring, and inspiring your team to maximize their potential.
• Reviewing customer insights data and key drivers of engagement proactively.
• Implementing proactive sales strategies to drive revenue growth across F&B, Gaming, & Entertainment.
• Creating innovative experiences and events across all customer segments.
• Being fully accountable for health and safety, operational compliance, and industry best practices.

Interested candidates must also demonstrate the following attributes:

• A proven track record of delivering exceptional commercial results in a significant service-driven business.
• Comfort in driving change and positively influencing at all levels within the organization.
• Creativity and a constant drive for improvement and innovation across your P&L.

You will be brought into the business as a designate with a salary of approximately £55K plus a £5.6K car allowance. As a GM, you will also have the opportunity to participate in venue-generated tips. Your leadership of the venue will also open the possibility of earning a substantial bonus of up to 30% of your basic salary. Other benefits include private medical care, a company pension contribution of up to 10%, life assurance, and 33 days of holiday.