General Manager

JD GROUP; Milton Keynes; On-site; GBP 32,000 - 48,000; Full time

Job summary

JD Gyms in Milton Keynes is seeking an inspirational Gym Manager to lead a growing team and drive membership growth. You will ensure safety compliance, uphold brand standards, and deliver outstanding member service.

The role requires strong leadership, sales acumen, and the ability to develop a high-performing team in a busy leisure facility. You will be responsible for recruiting staff, managing daily operations, and coordinating local marketing activities to achieve club targets while

Qualifications

• Proven track record of management in a leisure-related industry.
• Passionate about customer service and an inspirational leader.
• Proven ability to drive sales and coordinate local marketing efforts, plus recruiting and managing a team.
• Experience as a General Manager or Fitness Manager within a leisure facility is preferred.

Responsibilities

• Ensure adherence to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard across the club.
• Conduct safety checks and report defects to keep facilities safe.
• Recruit and manage Fitness Coaches and General Assistants to cover daily operations.
• Hold regular team meetings to drive development and align on goals.
• Work towards sales and membership targets and maximize revenue from secondary spend.
• Maintain high standards of cleanliness throughout the gym.
• Oversee weekly banking processes to minimise wastage and maximise profit.
• Ensure uniform standards are followed by all staff and yourself.
• Deliver outstanding member service and create an enjoyable work environment.
• Uphold JD Gyms ambassadorial image in all interactions.

Skills

Management experience

Customer service

Sales leadership

Local marketing coordination

Recruiting & team management

General Manager experience

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function