General Manager

TipTopJob; Matlock; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading entertainment venue in the United Kingdom is seeking a General Manager to ensure exceptional customer experiences and operational excellence. Responsibilities include managing staff recruitment and training while maintaining financial accountability. Ideal candidates will have at least 3 years of management experience in the Leisure Industry and strong interpersonal skills. Flexibility for evenings and weekends is essential.

Qualifications

• At least 3 years of management experience, ideally within the Leisure Industry.
• The ability to work flexible hours, including evenings and weekends.
• Strong interpersonal skills.

Responsibilities

• Drive the recruitment, training, and development of staff.
• Manage the overall operational running of the site.
• Deliver exceptional customer service at all times.

Skills

Management experience

Customer service skills

Leadership qualities

IT skills

Ability to work under pressure

Job description

General Manager : Indoor entertainment venue

Salary: A GBP 40,000 +

Location: Watford

Is ensuring that all customers have a fun and engaging experience in a safe environment what drives you as a manager? Can you lead by example with operational and strategic duties, develop your team, and manage the site with exceptional customer service?

Role

• Drive the recruitment, training, and development of staff
• Deliver exceptional customer service at all times to customers and staff
• Manage the development and implementation of marketing plans
• Drive planned and outreach activities
• Develop the corporate business portfolio
• Responsible for the overall operational running of the site
• Drive secondary spend on F&B and retail
• Maintain full financial accountability

About You

• At least 3 years of management experience, ideally within the Leisure Industry
• The ability to work flexible hours, including evenings and weekends
• Enthusiastic and proactive
• Team player with leadership qualities
• The ability to lead, manage, and motivate a team to drive results
• A goal-focused approach with excellent communication and customer service skills
• IT skills
• Ability to work under pressure
• Strong interpersonal skills