General Manager

The Lounges; Market Harborough; On-site; GBP 43,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic and passionate General Manager to lead their team. In this exciting role, you will take full ownership of your Lounge, ensuring that it remains a vibrant and welcoming space for the community. Your leadership will inspire your team to deliver outstanding service, making every customer's experience memorable. With a focus on personal development and career progression, this position offers a unique opportunity to thrive in a fast-growing business. Join a company that values its people and offers fantastic perks, including bonuses and staff discounts, while fostering a supportive and fun work environment.

Benefits

Annual bonus scheme up to £5,000

Staff food on every shift

50% off staff discount

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Long service awards

Emotional and practical support

Tips shared equally across the team

Qualifications

• Experience as General Manager, Assistant Manager, or similar role in hospitality.
• Ability to manage through KPIs and make budget-conscious decisions.

Responsibilities

• Lead a team to deliver exceptional service and maintain high standards.
• Ensure customer satisfaction and manage operational aspects of the Lounge.

Skills

Team Leadership

Customer Service

KPI Management

Training and Recruitment

Food Safety

Education

Experience in Restaurant Management

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.

The Good Stuff

• Annual salary up to £43,000
• 40 and 48 hour contracts available
• Additional earnings from our annual bonus scheme of up to £5,000 for General Managers (paid twice a year)
• We work hard to ensure you don't work over your contracted hours, but if at times this does happen you will receive overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, cafés or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.

INDLS