General Manager

Valor Hospitality; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality company in Manchester is seeking an experienced Hotel General Manager for the Doubletree by Hilton Manchester Piccadilly. You will lead a high-performing team, drive profitability through effective team management, and ensure exceptional guest satisfaction. The ideal candidate has proven experience in a similar leadership role in the hospitality industry and a passion for excellence.

Benefits

Wellness activities calendar

Employee Assistance Programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Monthly and annual service awards

Exclusive staff discounts

Cycle To Work Scheme

Generous refer-a-friend bonuses

Qualifications

• Proven experience as a Hotel General Manager within a branded hotel.
• Strong leadership skills with a track record of motivating teams.
• In-depth understanding of hotel operations and revenue management.

Responsibilities

• Lead and motivate the hotel team to deliver exceptional customer service.
• Manage multiple revenue streams to drive growth and profitability.
• Ensure high standards of hotel operations and guest satisfaction.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving abilities

Job description

Overview

Overview

General Manager, Doubletree by Hilton Manchester Piccadilly situated alongside Manchester Piccadilly station, with 285 keys, large meeting and event space and two food and beverage outlets. This hotel is a busy property in the heart of Manchester city centre. We are looking for an experienced Hotel General Manager to lead, inspire and motivate our high performing team to continually deliver exceptional customer service and commercial results. You will drive improvements while managing multiple revenue streams and the teams that deliver this revenue, aiming for excellence and guest satisfaction.

As our Hotel General Manager, you will be the driving force behind our success. Lead and inspire your team to deliver exceptional service and exceed guest expectations. Drive growth and profitability through multiple revenue streams and cultivate a positive and inclusive work environment that fosters teamwork and personal growth at all levels.

Requirements:

Responsibilities

• Lead and motivate the hotel team to deliver exceptional customer service and achieve commercial results.
• Manage multiple revenue streams and drive growth and profitability.
• Cultivate a positive and inclusive work environment that fosters teamwork and personal development.
• Ensure high standards of hotel operations, guest satisfaction and performance excellence.

Requirements

• Proven experience as a Hotel General Manager within a branded hotel or similar leadership role in the hospitality industry.
• Strong leadership skills with a track record of motivating and developing teams.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth understanding of hotel operations, revenue management, and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

Benefits and Perks

• Calendar of wellness activities including healthy lunches, wellbeing walks, pay day treats, and the annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family.
• Healthcare Cash Plan options, from just £5 per month.
• Supporting your hospitality career growth with fully funded apprenticeship programmes and internal development programmes.
• Monthly and annual team member service awards.
• Exclusive staff discounts: Valor team member rates at UK hotels (rooms from £30 Bed and Breakfast), discounted stays for friends and family, 50% dining discount, free meals on duty, and access to high-street discounts.
• Cycle To Work Scheme with up to 40% savings on bikes.
• Generous refer-a-friend bonuses starting at £250.