General Manager

urbanbubble; Manchester; On-site; GBP 48,000 - 57,000; Full time

Job summary

A leading property management company in Manchester is seeking a General Manager for their luxury development in Birmingham. The ideal candidate will oversee operations, manage a team, and enhance customer experience. With a salary up to £57,000 plus benefits, this role is for someone with a strong background in property management and outstanding customer service standards.

Benefits

Salary up to £57,000 + 10%

Enhanced annual leave

Cycle to work

Study support

Qualifications

• Experience in residential or hospitality property management.
• Ability to develop high-performing teams in fast-paced environments.
• Proactive work approach and high energy.

Responsibilities

• Oversee operations on site, ensuring customer experience.
• Manage budget and maximize income opportunities.
• Enhance customer experience within the development.
• Record and resolve customer complaints.

Skills

Property management experience

Strong communication skills

Excellent people management

Outstanding customer service

Proactive approach

Education

Health and Safety qualification

ARLA Qualification

IRPM foundation level qualification

Job description

Role overview

General Manager - The Goodsyard

We are seeking an outstanding, service-focused manager to lead our luxury development in Birmingham. If you are hands-on and thrive in a busy environment where no two days are the same, then read on...

The General Manager will be responsible for all aspects of the lettings and management of the development, including delivering exceptionally high customer service standards.

What will you do?

1. Oversee operations on site, including move-ins/outs, customer experience, and develop/report on Key Performance Indicators to monitor effectiveness.
2. Ensure the building complies with all legal and regulatory requirements.
3. Monitor and action all Health and Safety matters.
4. Manage a team daily, promoting peak performance through effective people management and review processes.
5. Prepare and manage the budget, maximising income opportunities.
6. Enhance customer experience within the development.
7. Record, respond to, and resolve customer complaints efficiently.

What are we looking for?

• Property management experience within residential or hospitality sectors.
• Strong communication, influencing, and relationship skills.
• Excellent people management abilities.
• Experience developing high-performing teams in fast-paced environments.
• Outstanding customer service standards.
• Proactive work approach, initiative, and high energy, drive, enthusiasm, and passion.
• Good understanding of H&S and building management.

Desirable:

• Health and Safety qualification.
• ARLA Qualification.
• IRPM foundation level qualification or willingness to work towards it.

Benefits include:

• Salary up to £57,000 + 10%, plus benefits such as cash plan, family leave policies, cycle to work, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, and more.
• Enhanced annual leave, including your birthday off and a day when you buy a house.

We are not your usual property company. We’re the North West’s leading property managing agent, redefining property management through community building, customer care, and innovation. Serving 14,000 residents and growing, we seek bold, ambitious, resourceful team members to create communities and exceed customer expectations.

Interested? We are an equal opportunity employer and invite applicants to contact us for any additional support needed during the recruitment process.