General Manager

Village Hotels - Maidstone; Maidstone; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel chain in Maidstone is seeking a General Manager to oversee operations, ensure guest satisfaction, and develop a high-performing team. The ideal candidate will have experience in hospitality and a strong capability to monitor brand standards. This role offers competitive benefits including health, discounts, and a flexible work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks stores

Excellent training programs

Monthly wellbeing programs

Up to 2 mental health days

Flexible working hours

Electric car salary sacrifice scheme

Guaranteed day off on your birthday

Health Cash plan and enhanced maternity benefits

Company Pension scheme and Life Insurance

Qualifications

• Experience in delivering excellent hospitality and exceeding guest expectations.
• Ability to monitor and maintain brand standards attentively.
• Warm, personable, and proactive attitude.
• Experience in a similar environment with confidence to deliver results.

Responsibilities

• Deliver the group strategy for commercial success.
• Maintain brand standards and profit performance.
• Create an engaged team through development, rewards, and a culture of teamwork.
• Achieve high guest satisfaction and audit scores.
• Coordinate marketing strategies with departmental heads.
• Build relationships with marketing and utilize social media tools.
• Participate in recruitment and promotion processes.
• Benchmark hotel departments and focus on improving underperformers.

Skills

Excellent hospitality delivery

Monitoring brand standards

Warm and personable attitude

Confidence to deliver results

Job description

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Overview

Our General Managers are the best in the business! As a commercially minded but customer-focused individual, you will be responsible for keeping Village ahead of the pack, delivering the group strategy to achieve commercial returns. Our business is built around its people, and as such, you will be an inspirational leader, investing time in developing and nurturing your team to deliver celebrity service to all guests. This unique role oversees the entire operation, including Leisure Club, Pub & Grill, and Hotel. Do you want to be part of something special?

Work, Grow, Play!

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that distinguishes us from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores, on and off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative training through our Mobile Gaming platform.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programs and mental health support.
• Up to 2 mental health days annually and access to our Employee Assistance Programme.
• Financial wellbeing support via Wagestream.
• Flexible working hours and a fun, inclusive work environment.
• Reward and Recognition schemes, anniversary rewards, and community engagement events.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Health Cash plan, Sick pay Insurance, and enhanced maternity/paternity benefits.
• Company Pension scheme and Life Insurance.

Role Responsibilities

• Deliver the group strategy for commercial success.
• Maintain brand standards and profit performance.
• Create an engaged team through development, rewards, and a culture of teamwork.
• Achieve high guest satisfaction and audit scores.
• Coordinate marketing strategies with departmental heads.
• Build relationships with marketing and utilize social media tools.
• Participate in recruitment and promotion processes.
• Benchmark hotel departments and focus on improving underperformers.

Candidate Requirements

• Experience in delivering excellent hospitality and exceeding guest expectations.
• Ability to monitor and maintain brand standards attentively.
• Warm, personable, and proactive attitude.
• Experience in a similar environment with confidence to deliver results.

Please note - All offers are subject to a successful DBS check in this role.

Join us and work, grow, and play the Village way!