General Manager

Heartwood Inns Ltd; London; On-site; GBP 38,000 - 55,000; Full time

Job summary

Heartwood Inns Ltd is seeking a General Manager for their new Pub with Rooms in Epping Forest. The role involves overseeing all operations of a vibrant pub environment while delivering exceptional guest experiences. The ideal candidate will have strong leadership skills, a commercial mindset, and a passion for the hospitality industry. With opportunities for career progression and competitive benefits including a private healthcare plan and strong team development programs, this position promises a rewarding career in a supportive environment.

Benefits

Competitive salary plus Tronc

Quarterly bonus

Private Healthcare with Bupa

Employee Assistance Program with Hospitality Action

28 days of holiday

Enhanced Maternity & Paternity package

Coaching and Mentorship program

Refer a Friend Bonus up to £1500

50% off food at any Heartwood Inns or Brasserie Blanc

Cycle to Work Scheme

Qualifications

• Minimum of 3 years GM experience.
• Strong presence and vibrant personality.
• Experience in busy operations and overseeing large teams.

Responsibilities

• Overseeing daily operations and maintaining high standards.
• Delivering business growth and managing budgets.
• Team motivation and empowerment.

Skills

Leadership

Interpersonal Skills

Problem-solving

Commercial Acumen

Job description

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General Manager

Our fifth Pub with Rooms opened in Epping Forest in November , and we have an amazing opportunity for a very experienced General Manager to join our fantastic team in our newest opening with rooms. The site has undergone a massive transformation with a 150 cover dining room and additional bar seating for 95 covers as well as a beautiful garden with over 100 covers and 31 beautiful boutique bedrooms.

The Royal Forest, Epping Forest

General Manager

Our fifth Pub with Rooms opened in Epping Forest in November , and we have an amazing opportunity for a very experienced General Manager to join our fantastic team in our newest opening with rooms. The site has undergone a massive transformation with a 150 cover dining room and additional bar seating for 95 covers as well as a beautiful garden with over 100 covers and 31 beautiful boutique bedrooms.

Recently announced in the Sunday Times Top 100 Best Places to Work , Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns is renowned for being a home-from-home.

Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

General Manager - The Ideal Candidate

• Minimum of 3 years GM experience
• Will have a great presence and a vibrant personality
• Strong leadership and interpersonal skills
• Be a real team player who thrives on motivation and empowering your team
• Will have experience in running busy operations and overseeing large teams
• Ability to maintain high standards across all areas of the business
• You must be commercially and financially minded
• Proven experience in delivering business growth, budgets, staff retention
• Excellent at problem-solving and decision making
• Ability to work under pressure and handle busy service times
  
  

General Manager - What We Offer

• Competitive salary plus Tronc
• Quarterly bonus
• Private Healthcare with Bupa
• Employee Assistance Program with Hospitality Action
• 28 days of holiday
• Additional holiday - option to buy an extra 5 days holiday per year
• Enhanced Maternity & Paternity package
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it.
• Coaching and Mentorship program to support your career progression
• Refer a Friend Bonus up to £1500
• Instant access to pay you have already earned through EarlyPay
• 50% off food at any Heartwood Inns or Brasserie Blanc
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
• 10% off company gift cards
• A thoughtful gift to celebrate your birthday
• Long Service Recognition Awards
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• Cycle to Work Scheme
  
  

Our investment in your development.

Heartwood Collection has over 40 sites and we aim to grow to 61 sites by 2027 and include pubs with rooms. This could add up to 500 bedrooms to The Collection in the next 4 years. We hope you can be as excited as we are about the opportunities this will provide for you to take

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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