General Manager

CULINARY COLLECTIVE; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

CULINARY COLLECTIVE is seeking a General Manager for its new burger concept, Heard, located in Borough. The role entails overseeing daily operations, delivering exceptional service, and fostering a high-performing team in a fast-paced environment. The candidate should have proven experience and strong leadership skills, with a salary range of £45,000 to £50,000 offered.

Benefits

Inclusive of service

Qualifications

• Proven experience as a GM or strong AGM in a high-volume restaurant.
• Excellent leadership and coaching skills.

Responsibilities

• Lead the team to deliver high-energy, high-quality service.
• Manage rota planning, labour control, and P&L performance.
• Create a welcoming and professional environment.

Skills

Leadership

Coaching

Customer Service

Job description

General Manager. . About Heard. . Heard is a new smashed burger concept from two Michelin-starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After years in fine dining, Jordan brings chef-level skill, bold flavour, and premium ingredients to smash burgers - served fast and without compromise. Following a year touring the UK’s biggest events, Heard has landed in Borough with its first restaurant, pairing signature burgers and beef salt fries with low-intervention wines and local craft beers. Heard is on a mission to redefine fast-casual dining. . . Role Overview. As General Manager, you’ll take full ownership of the day-to-day running of our Borough site - leading the team, ensuring exceptional guest experiences, and driving performance across service, operations and financials. You’ll set the tone for energy, quality, and culture every shift, working closely with central teams to bring the Heard vision to life.. Key Responsibilities. Lead the team to consistently deliver high-energy, high-quality service with speed, warmth, and precision.. Take full responsibility for rota planning, labour control, ordering, stock, and P&L performance.. Build, coach and retain a high-performing team who embody Heard’s values.. Own daily briefings and ensure everyone is aligned on service standards, product knowledge, and goals.. Create a welcoming, professional environment where guests and staff feel genuinely cared for.. Collaborate with the culinary, ops and marketing teams to improve performance, guest experience, and site-level execution.. . What You’ll Bring. Proven experience as a GM or strong AGM in a high-volume, fast-paced restaurant or premium fast-casual environment.. Excellent leadership and coaching skills - you know how to get the best out of a team.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £45,000 – £50,000 yearly
Benefits: Inclusive of service
Starting time: Immediate start!

About CULINARY COLLECTIVE:

Opa is part of Culinary collective, we are a London based group who incubate fantastic concepts from Michelin star chefs.