General Manager

ORIENT EXPRESS; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in London is seeking an exceptional General Manager to spearhead the opening of an iconic property. This role requires a seasoned hospitality professional with expertise in luxury hotel operations and a focus on creating unforgettable guest experiences. The successful candidate will lead pre-opening initiatives, cultivate a top-tier team, and drive financial performance, all while maintaining the highest standards of service. This unique opportunity offers a competitive package and significant development potential.

Benefits

Competitive salary

Opportunities for development

Join an innovative, fast-growing international group

Qualifications

• Extensive experience as a General Manager in ultra-luxury hospitality.
• Deep understanding of the expectations of luxury clientele.
• Proven financial and operational success.

Responsibilities

• Lead all aspects of the hotel’s pre-opening and operational launch.
• Define and implement a refined service philosophy.
• Drive strong financial performance with full P&L responsibility.
• Recruit, develop, and inspire a high-performing team.
• Maintain relationships with owners and stakeholders.

Skills

Leadership in ultra-luxury hospitality

Financial and operational acumen

Exceptional communication skills

Cultural awareness

Job description

Company Description

We are seeking an exceptional General Manager to lead an iconic, ultra-luxury property. The ideal candidate will be a seasoned hospitality professional with a proven track record in opening and operating luxury hotels at the highest level of service and operational excellence.

This role requires a visionary leader who combines commercial acumen with a deep understanding of luxury clientele, personalised service, and uncompromising attention to detail. The successful candidate will play a pivotal role in shaping the guest experience, building an extraordinary team, and delivering outstanding financial performance.

Job Description

What you’ll do…

• You will lead all aspects of the hotel’s pre-opening, working closely with owners, developers, and operators to ensure a seamless launch. This includes managing project timelines, OS&E/FF&E coordination, and budget oversight, while translating brand values into a distinctive, authentic luxury guest experience.
• You will define and embed a refined service philosophy, ensuring each guest touchpoint reflects the property's identity and commitment to excellence.
• With full P&L responsibility, you will drive strong financial performance through strategic budgeting, cost control, and insightful reporting. You will lead commercial initiatives across the property, optimising pricing and positioning, while developing high-impact marketing, PR, and partnership strategies to build brand visibility and attract a loyal luxury clientele.
• A proven people leader, they will recruit, develop, and inspire a high-performing team, fostering a culture rooted in excellence, collaboration, and personalised service.
• You will act as a key liaison to owners and stakeholders, and will maintain transparent, trust-based relationships while providing clear, strategic direction on all aspects of performance and operations.

Qualifications

• Extensive experience as a General Manager in ultra-luxury hospitality, including successful pre-opening leadership.
• A deep understanding of the expectations of luxury clientele, with a focus on discretion, privacy, and highly personalised service.
• Commercially astute with a track record of delivering strong financial and operational results.
• Charismatic leadership presence, with exceptional communication and interpersonal skills.
• Culturally aware and globally minded, able to inspire teams in diverse, international environments.

Additional Information

• The rare opportunity for a visionary leader to take the helm of one of the most anticipated luxury hotel openings in London.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.