General Manager

FAIRMONT; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

An ultra-luxury hotel group in London is seeking an exceptional General Manager to lead a prestigious property. The ideal candidate will have extensive experience in luxury hospitality, with a proven track record in opening and operating hotels. Responsibilities include shaping the guest experience and driving financial performance. The role offers a competitive package and the opportunity for professional development in a dynamic environment.

Benefits

Competitive package

Opportunities for development

Qualifications

• Extensive experience as a General Manager in ultra-luxury hospitality, including successful pre-opening leadership.
• Deep understanding of luxury clientele with a focus on highly personalised service.
• Commercially astute with a track record of delivering strong financial results.
• Charismatic leadership presence with exceptional communication skills.
• Culturally aware and able to inspire teams in diverse environments.

Responsibilities

• Lead all aspects of the hotel’s pre-opening and launch.
• Define and embed a refined service philosophy reflecting the hotel's identity.
• Drive strong financial performance through strategic budgeting and cost control.
• Recruit and develop a high-performing team focused on collaboration and excellence.
• Act as a key liaison to owners, providing strategic direction on performance.

Skills

Luxury hospitality experience

Financial and operational results

Leadership and team development

Communication skills

Job description

Overview

We are seeking an exceptional General Manager to lead an iconic, ultra-luxury property. The ideal candidate will be a seasoned hospitality professional with a proven track record in opening and operating luxury hotels at the highest level of service and operational excellence.

This role requires a visionary leader who combines commercial acumen with a deep understanding of luxury clientele, personalised service, and uncompromising attention to detail. The successful candidate will play a pivotal role in shaping the guest experience, building an extraordinary team, and delivering outstanding financial performance.

Responsibilities

• You will lead all aspects of the hotel’s pre-opening, working closely with owners, developers, and operators to ensure a seamless launch. This includes managing project timelines, OS&E/FF&E coordination, and budget oversight, while translating brand values into a distinctive, authentic luxury guest experience.
• You will define and embed a refined service philosophy, ensuring each guest touchpoint reflects the property\'s identity and commitment to excellence.
• With full P&L responsibility, you will drive strong financial performance through strategic budgeting, cost control, and insightful reporting. You will lead commercial initiatives across the property, optimising pricing and positioning, while developing high-impact marketing, PR, and partnership strategies to build brand visibility and attract a loyal luxury clientele.
• A proven people leader, they will recruit, develop, and inspire a high-performing team, fostering a culture rooted in excellence, collaboration, and personalised service.
• You will act as a key liaison to owners and stakeholders, and will maintain transparent, trust-based relationships while providing clear, strategic direction on all aspects of performance and operations.

Qualifications

• Extensive experience as a General Manager in ultra-luxury hospitality, including successful pre-opening leadership.
• A deep understanding of the expectations of luxury clientele, with a focus on discretion, privacy, and highly personalised service.
• Commercially astute with a track record of delivering strong financial and operational results.
• Charismatic leadership presence, with exceptional communication and interpersonal skills.
• Culturally aware and globally minded, able to inspire teams in diverse, international environments.

Additional Information

• The rare opportunity for a visionary leader to take the helm of one of the most anticipated luxury hotel openings in London.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.