General Manager

The Ivy Collection; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join The Ivy Collection as a General Manager, where your leadership will guide a dedicated team in delivering exceptional dining experiences. You'll oversee operations, enhance guest satisfaction, and manage financial targets in one of the UK's most renowned restaurant brands, known for its quality and elegance.

Benefits

100% GM discount for you and up to 3 friends

Competitive industry pay

Extra holiday allowance up to 5 days after 5 years

Birthday off guaranteed

Access to discounts on hundreds of retailers

Qualifications

• Proven experience managing a large, structured team in a high-paced restaurant.
• Excellent English language skills.
• Ability to inspire and mentor team members.

Responsibilities

• Understand guest expectations and deliver exceptional service.
• Maintain realistic budgets and improve profitability.
• Build and maintain strategic relationships with stakeholders.

Skills

Leadership

Customer Service

Team Management

Financial Acumen

Problem Solving

Communication

Job description

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The Ivy Kensington Brasserie - 96 Kensington High St, London W8 4SG

Welcome to The Ivy Kensington Brasserie, where we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate General Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands.

Benefits & rewards:

• 100% GM discount for you and up to 3 friends when you dine in our restaurants.
• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as a General Manager:

• Understand the guest and how to efficiently manage their expectations.
• To have a great front-of-house presence, be a leader and inspire your team.
• Fully understand and be able to articulate the financial targets.
• Establish and maintain realistic budgets and identify ways to improve profitability and manage cost controls effectively.
• To demonstrate an up-to-date and in-depth understanding of the industry
• Identify business opportunities that have the greatest potential return on investment and are consistent with the company's goals and brand.
• Build and maintain strategic relationships with internal and external stakeholders.

About you:

• You have proven previous experience managing a large, structured team in a high-paced, high-volume restaurant
• You’ll lead by example, inspiring and mentoring your team to work as one and making sure morale and welfare stay as high as the standard of service at all times
• You have the confidence to go the extra mile
• You love to wow guests with exceptional service
• You have excellent English language skills

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Management

• Industries

  Hospitality, Restaurants, and Food and Beverage Services

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