General Manager

Casa do Frango London Bridge; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant in London seeks an experienced General Manager to oversee operations and team success while enhancing guest experiences. The role requires a proactive leader focused on quality, strategic improvements, and financial management in a high-volume environment. Ideal candidates will have at least 3-5 years of relevant experience in a similar role and a passion for delivering top-tier service.

Benefits

50% staff discount across all MJMK Restaurants

Career development opportunities

Mental health and well-being assistance

Enhanced maternity and paternity pay

Pension plan after 5 years

Qualifications

• Minimum 3-5 years in a General Manager role required.
• Experience in high volume, high revenue establishments averaging £100k+ net per week.
• Expert in managing P&L and team development.

Responsibilities

• Responsible for restaurant operations and team management.
• Ensure exceptional guest experiences and hospitality standards.
• Drive revenue growth while managing costs effectively.

Skills

People management

Quality control

Guest experience

Financial management

Strategic thinking

Job description

General Manager

At KOL, part of the MJMK group, we source and celebrate the finest expressions of British ingredients, championing wild food and seasonality to create dishes that reflect the bright, fresh flavours of Mexican cooking. The kitchen team is headed up by Chef Patron Santiago Lastra and was awarded a Michelin star in 2022, followed with being entered and remaining in the Worlds 50 Best Restaurants for 3 years in a row. Respect and understanding are central to our work. Before ingredients and dishes, we invest in the people and producers who trust us to represent their culture and traditions and our team also reflects this.

As KOL continues its success, we’re looking for a General Manager to join the team, who will have full responsibility for their restaurant, the team within the restaurant and its commercial success.

As a General Manager at KOL, we can offer you:

· 50% staff discount across all MJMK Restaurants.

· Opportunity to develop your career with MJMK Restaurants.

· Mental health and well-being assistance with Hospitality Action who can offer free advice and counselling if you’re struggling at work or at home.

· Enhanced maternity and paternity pay, after your first year with us.

· An enhanced pension plan after you’ve worked with us for 5 years.

Candidate Requirements:

· Minimum 3-5 years in a previous General Manager role – please note, that unfortunately we will not be considering first time GM candidates or those with less than 3 years experience in a GM role

· Experience operating high volume, high revenue sites, averaging £100k+ net per week

· Obsessed with guest experience and delivering best in class hospitality to each and every guest. We are looking for a hands on, floor based GM, leading the team from the front

· Excels and loves people management, adept at handling personal matters with empathy and professionalism. The ideal candidate is comfortable with difficult conversations, balancing compassion and discipline, while earning the respect of the team and establishing a positive culture

· Proficient at managing a team of heads of department with the restaurant and delegating, overseeing, and following up on their responsibilities. You will be an excellent judge of ability and required areas of improvement and work to develop your HOD’s to ensure the restaurant runs like a well oiled machine, especially when you are not present

· Expert in recruitment, team development and progression. Comfortable with training across all parts of the restaurant

· Exceptional attention to detail. Able to spot issues before they arise across all areas of the restaurant, especially as those relate to guest experience and people/team

· Relentless dedication to quality and consistency of every touch point in the restaurant. Constantly driving improvement across all areas of the restaurant, and its people. Strategic thinker able to identify areas of improvement and propose solutions on a regular basis.

· Comfortable managing, training, developing and overseeing every area of the restaurant – dining room, kitchen, bar, reception/reservations/events

· Expert on managing P&L: 1) driving revenue through covers, SPH, reservations, events and local neighbour & business engagement. 2) managing costs through excellent labour, GP and all other controllable cost management

· Diligent in keeping your site looking and operating immaculately when it comes to property, facilities, maintenance and cleanliness.

We’d love to hear from you if you’re an experienced General Manager and you’re up for a new challenge and the opportunity to work alongside Santiago Lastra.