General Manager

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality firm is seeking a General Manager for The Royal Botanic Gardens Kew. The role involves managing operations, in-house sales, and business development while ensuring exceptional service standards. Candidates should have extensive experience managing teams and substantial turnover. This position offers many employee benefits, emphasizing personal development and well-being.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Competitive holiday allowance

Private medical eligibility

Eye care

Employee Assistance Programme

Family-friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Access to high street discount vouchers

Qualifications

• Solid industry experience in remote and multi-site management of 150+ staff with a catering background.
• Experience managing turnovers of £10 million+.
• Passion for hospitality and innovation.

Responsibilities

• Ensure client expectations of food and service are met.
• Improve service and food across outlets.
• Develop and maintain relationships with clients.

Skills

Leadership

Commercial acumen

Communication

Relationship building

Job description

Here at Company of Cooks, we operate one of the largest portfolios of Leisure Venues, Tourist Attractions, and Stadia. Each location has its own unique personality, which we celebrate as we continually strive to improve our clients' financial positions through the food we serve, the events we run, and the sales we deliver. We understand the vital role that great food and people play in a successful event!

We are excited to be recruiting for a General Manager to work with us at The Royal Botanic Gardens Kew.

Within Kew, we provide a variety of hospitality options to cater to every dining requirement, including cafes, a la carte restaurants, food halls, pop-ups, and events. This is a 7-day-a-week operation, requiring flexibility to handle all associated business pressures. The successful candidate will be responsible for operations, in-house sales, finance, and business development, ensuring that service and operations are delivered to an exceptional standard, meeting all financial targets and budgets.

Key Responsibilities:

• Work with the Executive Chef and site management team to ensure that client expectations of food and service are consistently met to the highest standards.
• Continuously review, enhance, and improve service and food across the five onsite outlets, plus various pop-up/mobile outlets and events.
• Develop and maintain strong working relationships with clients and team members.
• Attend client presentations and briefings regularly.
• Create and review annual budgets.
• Manage and develop a large team.
• Oversee project management.

Our ideal candidate:

• Has solid industry experience leading remote and multi-site management teams of 150+ staff, preferably with a catering background.
• Possesses excellent commercial acumen and experience managing turnovers of £10 million+.
• Has a genuine passion for hospitality, stays updated with the latest food trends, and is eager to innovate continually.
• Is a persuasive and articulate communicator capable of developing and sustaining strong relationships.

What’s in it for you?

Working with Company of Cooks offers numerous benefits! We prioritize our people, offering a range of perks to keep you happy:

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Competitive holiday allowance
• Private medical eligibility
• Eye care
• Wellbeing strategies, including Employee Assistance Programme and salary finance
• Family-friendly support
• Regular social events and leadership communication
• Holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and awards
• Long service awards
• Access to high street discount vouchers

Company of Cooks became part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident