General Manager

Humble Grape; London; On-site; GBP 48,000 - 55,000; Full time

Job summary

Join a leading hospitality group as a General Manager in Central London. You will lead a passionate team, ensuring exceptional service and valuable guest experiences while driving sales and contributing to the vibrant culture of Humble Grape. Opportunities for career progression and wine training await.

Benefits

Clear career progression opportunities

Access to WSET training

30% discount at venues

Cycle-to-Work Scheme

Employee rewards platform

Supplier trips and staff events

Weekly wine training sessions

£750 referral bonus

Qualifications

• Proven track record in bar or restaurant management.
• Passion for wine and hospitality.
• Ability to inspire and develop team.

Responsibilities

• Ensure high standards of service and food quality.
• Drive sales and profitability while managing budgets.
• Recruit, train, and retain top talent.

Skills

Leadership

Customer Service

Sales Management

Education

Experience in Bar or Restaurant Management

Job description

Humble Grape is a thriving and well-regarded group of wine bars and restaurants dedicated to delivering unforgettable customer experiences. Our venues focus on exceptional wines paired with high-quality, complementary dishes that have earned us a loyal and diverse customer base. As we continue to grow, we’re seeking a passionate and experienced General Manager to join our team.

About You

We’re looking for a dynamic and driven General Manager who can embody the Humble Grape brand. You’ll have a proven track record of delivering strong sales, exceptional customer service, and creating a welcoming, vibrant atmosphere. You’ll be a natural leader with the ability to inspire and develop your team while maintaining meticulous attention to detail.

A passion for wine is essential, alongside previous experience in bar or restaurant management. You’ll thrive in a fast-paced, customer-focused environment and be eager to make a significant impact on both your team and the business.

Key Responsibilities

• Ensure the highest standards of service, food quality, hygiene, and health & safety are consistently upheld.
• Recruit, train, and retain top talent, fostering a culture of excellence and growth within your team.
• Drive sales and profitability by exceeding financial targets, managing budgets, and implementing effective marketing initiatives.
• Create a welcoming and memorable guest experience, ensuring customers are excited to return.
• Address customer feedback promptly and professionally to maintain our reputation for outstanding service.
• Partner with the head chef to oversee kitchen operations and maintain a collaborative working relationship.
• Identify challenges and implement innovative solutions to enhance the overall performance of the venue.
• Develop and mentor future leaders within your team, building a strong pipeline of talent.
  
  

What We Offer

In addition to an excellent salary and benefits package, you’ll have the opportunity to grow within a dynamic and supportive company. At Humble Grape, we’re committed to creating an inclusive and engaging workplace where our staff can thrive.

Employee Benefits

• Clear career progression opportunities.
• Access to advanced WSET (Wine & Spirit Education Trust) training.
• 30% discount across all Humble Grape venues.
• Cycle-to-Work Scheme.
• Fun and engaging reward and recognition platform.
• Supplier trips and annual staff events.
• Weekly wine training sessions with our WSET Diploma-qualified team.
• £750 referral bonus for successful hires.
  
  

About Humble Grape

Since 2009, Humble Grape has been on a mission to make wine approachable and inclusive. We celebrate the stories behind our wines, the regions they come from, and the winemakers who craft them. As we enter an exciting phase of growth, this is a chance for the right candidate to shape their role and contribute to the success of our brand.

If you’re passionate about hospitality, leadership, and great wine, we’d love to hear from you!

Salary £48000- £55000 annual

Location - Central London