General Manager

Deverell Smith Recruitment Ltd; London; On-site; GBP 45,000 - 50,000; Full time

Job description

Job Title: General Manager
Location: South west London
Salary: £45,000 - £50,000

A leading residential investment and management company is looking for an experienced Community Manager to oversee the mobilisation and ongoing operations of a brand-new co-living scheme. This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents.

Key Responsibilities

Mobilisation & Operational Management

• Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing.

• Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness.

• Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance.

• Appoint and manage third-party service providers, ensuring high-quality service delivery.

Resident Experience & Engagement

• Act as the face of the development, fostering a strong sense of community among residents.

• Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection.

• Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction.

• Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal.

Leasing & Occupancy Management

• Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy.

• Manage property listings, portals, and enquiries, ensuring a swift and professional response.

• Oversee the application and move-in process, ensuring compliance with all regulations and policies.

• Monitor lease renewals and retention strategies to optimise occupancy and revenue.

Financial & Compliance Management

• Develop and manage budgets, ensuring all operational costs are controlled effectively.

• Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed.

• Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained.

• Manage risk and regulatory compliance, particularly with fire safety and building regulations.

Team Leadership & Development

• Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support.

• Conduct regular performance reviews, training, and one-to-one meetings to support professional development.

• Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently.

• Assist with recruitment, onboarding, and training of new team members.

About You

The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include:

• A proactive and hands-on approach to management.

• Excellent communication and leadership skills.

• Strong problem-solving abilities with the ability to work under pressure.

• Experience in financial management, budgeting, and cost control.

• A passion for delivering outstanding resident experiences.

This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.