General Manager

Hollywood Bowl; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Hollywood Bowl Group as a General Manager where you’ll shape and influence the business while enjoying a rewarding, autonomous role. You'll drive financial performance across all revenue streams and lead a team dedicated to exceptional service, within a stable and growing organization. Ideal candidates will have experience in leisure, hospitality or retail, with a strong operational background and a passion for team development.

Benefits

Performance bonus

Outperformance bonus

Access to Electric Vehicle scheme

50% off food when working

Earn additional holiday days

Ongoing training and development

30% discount off food and drinks

Team Member Support Programme

Healthcare cash plan option

Financial long service awards

Qualifications

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry.
• Experience managing a budget size of at least £1m.
• A passion for people, with evidence of coaching, developing, and progressing your team.
• Willingness to work nights and weekends.

Responsibilities

• Responsible for running one of our busy centres.
• Create a safe, fun, and vibrant environment for your team and customers.
• Accountable for delivering all areas of your budget and KPIs, driving profit performance.
• Coach, lead, motivate and inspire the team to deliver outstanding service.

Skills

Operational standards

Sales optimisation

Coaching and developing team

Empathy and compassion

Resilience

Flexibility and adaptability

Job description

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Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a General Manager, in return you'll get:

• Performance bonus: 15% of annual base pay, paid quarterly
• Outperformance bonus: Up to 15% of your centre's outperformance, paid annually (Average bonus FY23 was £40,000!)
• Access to our Electric Vehicle scheme
• 50% off food when you are working
• Earn additional days holiday with length of service up to five days
• Ongoing training and development
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a General Manager for Hollywood Bowl Group, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful, you should have:

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• Experience managing a budget size of at least £1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.