General Manager

Maxwell's Bar & Grill; London; On-site; GBP 55,000 - 60,000; Full time

Job summary

Maxwell's Bar & Grill in Covent Garden is seeking an Assistant General Manager to lead the restaurant operations. The ideal candidate will have significant management experience, excellent leadership skills, and a passion for hospitality. This role offers a competitive salary, benefits, and the chance to be part of a dynamic team.

Benefits

Competitive Salary

Complimentary meals during shifts

50% discount at other restaurants

Company pension

Additional employee discounts

Qualifications

• 3-5 years management experience in a high-volume restaurant or hospitality.
• Proven leadership and strong team management skills.
• Exceptional customer service and interpersonal abilities.

Responsibilities

• Lead and manage the front-of-house team for exceptional service.
• Oversee recruitment, training, and performance management.
• Act as General Manager overseeing daily operations and compliance.

Skills

Leadership

Customer Service

Organizational Skills

Interpersonal Skills

Financial Acumen

Job description

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager to act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings.

Key Responsibilities:

• Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards.
• Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment.
• Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance.
• Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards.
• Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction.
• Monitor financial performance, assisting in budget management, cost control, and financial reporting.
• Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses.

Experience:

3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams.

Skills:

• Exceptional customer service
• Strong leadership and interpersonal abilities
• Excellent organizational and multitasking skills
• Financial acumen, with experience in budget management and cost control
• Attention to detail

Other Requirements:

• Charismatic & bubbly personality
• Must be available to work weekends, evenings, and holidays
• A passion for food, drink, and delivering memorable dining experiences

Perks & Benefits:

• Competitive Salary: £OTE 60k+ (including service charge) plus performance-related bonus scheme
• Meals: Complimentary during shifts
• Discount: 50% off the total bill at other restaurants within the company

This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: £55,000.00-£60,000.00 per year

Benefits: Company pension, discounted or free food, employee discount

About Maxwell's Bar & Grill:

Welcome to Maxwell's Bar & Grill, a lively American diner located in the heart of Covent Garden, London. Our venue brings the classic charm of a 1950s diner to life with retro booths, neon signs, and a bustling atmosphere.