General Manager

The Reggae Kitchen; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

The Reggae Kitchen is seeking a General Manager to oversee daily operations and ensure profitability. This role involves leading cross-functional teams, developing strategic plans, and managing financial health. The ideal candidate will possess strong leadership and financial acumen, with experience in a senior management position.

Benefits

Competitive salary and performance-based bonus structure

Comprehensive benefits package

Professional development opportunities

Qualifications

• 7+ years of progressive leadership experience.
• 3+ years in a senior management or GM role.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily operations and long-term strategy implementation.
• Prepare and manage annual budgets and financial reports.
• Recruit, mentor and retain high-performing managers and staff.

Skills

Leadership

Communication

Analytical Skills

Financial Acumen

Strategic Thinking

Adaptability

Education

Bachelor’s degree in Business Administration or related field

MBA or advanced degree preferred

Tools

ERP

CRM

Business-intelligence tools

Job description

Job Title: General Manager

Position Overview

The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization or business unit, ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards.

Key Responsibilities

1. Strategic Leadership
   • Develop and execute the company’s strategic plans and annual goals.
   • Identify new market opportunities and recommend business development initiatives.
   • Monitor industry trends and competitive landscape to maintain market positioning.
2. Financial Management
   • Prepare, manage, and oversee annual budgets, forecasts, and financial reports.
   • Analyze P&L statements, balance sheets, and cash flow to ensure financial health.
   • Implement cost-control measures and optimize resource allocation.
3. Operations & Performance
   • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance).
   • Establish performance metrics (KPIs) and monitor progress toward operational targets.
   • Streamline processes and implement best practices to increase efficiency.
4. Team Leadership & Development
   • Recruit, mentor, and retain high-performing managers and staff.
   • Conduct performance reviews, set development plans, and foster a culture of continuous improvement.
   • Promote teamwork, collaboration, and open communication throughout the organization.
5. Sales & Marketing Oversight
   • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models.
   • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals.
   • Cultivate relationships with key clients, vendors, and partners.
6. Customer Experience & Quality Assurance
   • Ensure customer satisfaction through high service standards and swift issue resolution.
   • Implement quality assurance and compliance programs.
   • Solicit and act on customer feedback to drive service improvements.
7. Compliance & Risk Management
   • Ensure compliance with all relevant laws, regulations, and industry standards.
   • Identify operational risks and develop mitigation strategies.
   • Maintain health, safety, and environmental protocols.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred.
• Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role.
• Financial Acumen: Proven track record in budgeting, forecasting, and P&L management.
• Leadership: Strong people-management skills with the ability to build, coach, and motivate teams.
• Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes.
• Communication: Excellent verbal and written communication, negotiation, and presentation skills.
• Analytical Skills: Proficient in data analysis and performance/operation metrics.
• Adaptability: Comfortable working in fast-paced, changing environments.
• Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools.

Working Conditions

• Location: [Insert location or “Multiple locations”].
• Travel: Up to X% domestic/international travel may be required.
• Working Hours: Full-time; may require evenings or weekends during peak periods.

Why Join Us?

• Competitive salary and performance-based bonus structure.
• Comprehensive benefits package (health, dental, vision, retirement).
• Professional development and continuing-education opportunities.
• Collaborative, mission-driven culture committed to innovation.

We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

Experience: Required

Employment: Full-time

Salary: £28,000 – £37,500 yearly

About The Reggae Kitchen:

Welcome to Reggae Kitchen, a Caribbean gem in the heart of Croydon. For over 15 years, we’ve been proudly serving our community with authentic, vibrant flavors inspired by the rich culinary traditions of the Caribbean.