General Manager

TN United Kingdom; Liverpool City Region; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a General Manager to lead a dynamic on-site team in the rental industry. This role involves enhancing community engagement, ensuring operational excellence, and driving revenue growth while maintaining high standards of service and compliance. The ideal candidate will possess strong management skills, a customer-focused approach, and a proactive mindset. Join this rapidly growing organization dedicated to improving residents' lives and make a significant impact in a thriving environment. If you're ready to take on this exciting challenge, apply today!

Qualifications

• Experience in residential property or hospitality sectors.
• Strong management skills and experience working to budgets and targets.

Responsibilities

• Lead the on-site team, ensuring a vibrant community.
• Manage costs within budget while ensuring high member satisfaction.
• Oversee H&S compliance and manage supplier performance.

Skills

Management Skills

Customer Service

Problem-solving

Communication Skills

Budget Management

Education

Experience in Residential Property

Knowledge of English Statutory Letting Requirements

Job description

Social network you want to login/join with:

General Manager

About Them

They're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, they are dedicated to making life simpler and more fulfilling for residents and clients. Supported by one of the UK's largest PBSA operators, they combine independent innovation with national infrastructure.

About The Role

As General Manager, you’ll lead the on-site team, ensuring a vibrant community within the building. Your responsibilities include building and maintaining the building’s reputation, driving revenue to meet or exceed targets, managing costs within budget, ensuring high member satisfaction through excellent service, responsiveness, and community spirit, while maintaining asset quality and complying with all Health & Safety legislation.

Key Responsibilities:

People Management:

• Recruit, train, and motivate the on-site team.
• Conduct annual appraisals and regular 1-2-1s.
• Ensure adherence to processes and achievement of SLAs/KPIs.

Community Engagement & Satisfaction:

• Deliver top-tier service to enhance member satisfaction and retention.
• Develop action plans based on customer satisfaction surveys.
• Engage with local charities and encourage resident participation.
• Manage the community app with events and information.
• Contribute to marketing strategies to maximise returns.
• Meet income and leasing targets, minimising void periods.
• Stay updated on local market and competitor services.
• Oversee content for the members portal and social media channels.

Planning & Daily Management:

• Plan and schedule work streams effectively.
• Provide clear instructions and promote team communication.
• Lead budget setting processes and manage development budgets.
• Identify opportunities for additional income and cost efficiencies.
• Produce regular asset performance reports with clear strategies.

Building Operations:

• Ensure efficient operations and service delivery on site.
• Monitor maintenance activities and quality control.
• Manage service failures and contractor performance.

Health & Safety Compliance:

• Oversee H&S and statutory compliance on site.
• Manage supplier and contractor compliance with H&S requirements.
• Handle risk assessments, accident reporting, and emergency preparedness.

Qualifications & Experience:

• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.

Personal Requirements:

• Positive, professional, and customer-focused with strong relationship-building skills.
• Proactive, resilient, and adaptable with excellent problem-solving abilities.
• Strong communication skills and ability to influence decisions.
• Ability to remain calm under pressure and manage time effectively.
• Willingness to work flexible hours, including weekends and bank holidays.

Why Join Us?

They’re dedicated to helping residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and lead a dynamic team, apply today to become our General Manager!