General Manager

Kaplan International Languages; Liverpool; On-site; GBP 41,000; Full time

Job summary

Kaplan International Languages seeks a General Manager for its Liverpool accommodation services. This role involves overseeing operations to ensure student satisfaction and excellence in service delivery. Candidates should have experience in student accommodation, strong leadership skills, and an understanding of safeguarding practices.

Benefits

28 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline for counselling

Company pension contributions

Enhanced maternity, adoption, and paternity pay

Qualifications

• Experience in student accommodation sector.
• Demonstrable customer care skills and sensitivity to student needs.
• Understanding of safeguarding and welfare practices.

Responsibilities

• Lead management of Kaplan Living Liverpool to ensure high service levels.
• Oversee College building operations to integrate services effectively.
• Manage budgets and resources to meet defined priorities.

Skills

Customer care

Service excellence

Team leadership

Budget management

Safeguarding practices

Health and Safety Management

Job description

Social network you want to login/join with:

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £41,000 per annum

We are looking for a General Manager to join our team.

The General Manager will take the lead role in the management of Kaplan Living Liverpool, ensuring the property is managed and operated in line with agreed operating principles driving industry-leading service levels to students, parents and stakeholders.

In Liverpool, the residence and the University of Liverpool International College (UOLIC) are in the same building, so the General Manager will also be responsible for College building operations, to support a collaborative, student-centred environment where College and residential services work as one cohesive team.

What you’ll bring to the role

Experience of working in student accommodation

Demonstrable approach to service excellence, customer care and a sensitivity to students’ needs

Understanding of and commitment to safeguarding and welfare practices within an educational environment

Working knowledge of the ANUK Accreditation Scheme and Health and Safety Management

Experience effectively plan to manage budgets and resources efficiently and meet priorities and targets

Experience leading a team proactively in the delivery of high quality services and continuous improvement

Can embed inclusive practices in all aspects of their work

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. Kaplan Living provides an outstanding student experience through a multi layered approach of excellent customer service, smooth operations, friendly and approachable team members and comprehensive student support and welfare services.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels