General Manager

Hickory's Smokehouse; Letchworth; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Letchworth is seeking an experienced General Manager to lead a large team and ensure exceptional guest satisfaction. Offering a competitive salary up to £51,000 with bonuses, the role requires a passionate manager experienced in flagship restaurants. Candidates should be ready to foster a strong culture and promote work-life balance within the team.

Qualifications

• Experience in managing and training staff in the hospitality sector.
• Strong focus on guest satisfaction and team motivation.
• Ability to uphold company culture and standards.

Responsibilities

• Inspire and motivate a team of over 100 staff.
• Deliver fresh-food-based BBQ menu in a busy restaurant.
• Champion standards and uphold company values.

Skills

Team leadership

Guest satisfaction

Training experience

Job description

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Join Hickory's Smokehouse as a General Manager

Start an exciting new chapter in your hospitality career with us! We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards.

We offer a competitive package of up to £51,000 per year, including Tip Jar and uncapped bonus!

We are seeking a General Manager who can inspire and motivate a team with a strong focus on guest satisfaction. You will be responsible for upholding our culture and values, championing standards, and leading a team of over 100 staff to deliver an authentic, fresh-food-based BBQ menu in one of the busiest restaurants in town.

If you are a passionate manager with experience in training and running flagship restaurants, and are looking for your next big step in hospitality, we want to hear from you.

As the fastest-growing Southern-style smokehouse group in the UK, with our award-winning Hickory’s Training Academy, we offer excellent opportunities for growth. We pride ourselves on a company culture that cares and promotes work-life balance.